I create change that improves the productivity and community awareness of the offerings of an organization and the well-being of a community as a whole. On a daily basis I use analytical skills to evaluate reports to identify operational trends and create solutions for change as needed. Based on operational reports, I am able to evaluate training needs, policy violations or changes and market trends.
Summary of Skills
PowerPoint, Excel, Word and many others. Microsoft Word, PowerPoint, Excel, OneNote, Outlook and Publisher
Center Operations Director01/2014 to Current
Manage day to day operations of the Concentra Care team Ensure policies and procedures are in place to optimize the integrity of patient care information Cultivates relationships between client and potential client contracts Provide leadership, development, and coaching to Concentra team members on appropriate policies and procedures Coordinates monthly reconciliations with finances including month end reports Skilled in ensuring compliance with policies and government regulations Skilled at proper documentation and recording of patient and center records Effectively communicate between clients, staff and providers Ensure excellent customer service standards are being followed and improved Motivate and encourage employee engagement and moral improvements Hiring and development of staff Efficient organizational skills, with a focus on the ability to plan, prioritize, and multi-task Handle highly confidential and sensitive information Excellent multi-tasker Hear 2 Hear Non Profit Program Director 2013-present Olive Osmond Hearing Foundation Daily operations Cultivate and develop the H2H Program for growth Raise Funding Cultivate relationships with coordinators, sponsors and donors to ensure sufficient support and success Increase the Olive Osmond Hearing Fund visibility and provide opportunities for current and potential donor/supporter to interact with the organization Direct the logistics to include receiving applications, follow-up on approved applicants, provide approval, connect approved applicants with events to raise funding, arrange and secure photos and videos for recipients of hearing aids.
Walgreens CorpGeneral Manager01/2008 to 01/2014
Effectively manage employee relations, training, creation and implementation of new programs Two years as Event Project Coordinator for Walgreens portion of Osmond's Pioneer Days Hearing Foundation ensuring people and resources devoted to completing the event are used appropriately.
Regulating company and legal policies and procedures within the store, customer service, competitor analysis, accounting and quarterly meetings.
Evaluate store reports and results, and other complex situations in a logical and systematic way to identify operating issues and trends and identify the most critical issues and factors that need to be addressed.
Coordination and implementation of corporate outreach programs to generate public awareness in health issues Analysis of financial reports for budget compliance and regulation thus increasing profit Take initiative for personal success by working well under pressure efficiently and effectively and meeting deadlines by performing tasks simultaneously and minimizing time in between.
Delegate work appropriately to others with follow up to ensure completion.
Encourage an inclusive atmosphere with clear, concise, and open communication and respect.
Provide leadership to employees by instilling ownership, empowerment and motivation.
Skilled at managing inventory.
MBA:Strategic Management Business Administration/Strategic ManagementDec 2015Regis University, DenverStrategic Management Business Administration/Strategic Management
business law, managing change, strategy formulation, strategy implementation, leadership, marketing strategy, accounting and finance, enterprise management, economics, ethics, effective organization
Bachelors of Science:Business AdministrationJune 2008Regis University, DenverBusiness Administration
business law, personnel management, business management, business ethics, business law, macroeconomics, statistics, marketing.
accounting, budget, business law, business management, coaching, competitor analysis, concise, contracts, client, clients, excellent customer service, customer service, data analysis, documentation, economics, employee relations, finance, financial reports, focus, government regulations, Hiring, inventory, leadership, legal, logistics, Director, managing, marketing strategy, marketing, meetings, Excel, Outlook, PowerPoint, Publisher, Word, Microsoft Word, enterprise, networking, organizational skills, patient care, personnel management, policies, Profit, receiving, recording, statistics, strategy, strategy formulation
MBA : Strategic Management Business Administration/Strategic Management Dec 2015 business law, managing change, strategy formulation, strategy implementation, leadership, marketing strategy, accounting and finance, enterprise management, economics, ethics, effective organization Bachelors of Science : Business Administration June 2008 business law, personnel management, business management, business ethics, business law, macroeconomics, statistics, marketing.
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