CCNA & PC/Network Technician Student, 08/2018 to Current
Network TechnicianFresno City College – Fresno, CA
I worked individually and in groups in a lab or classroom setting to assemble computer hardware, diagnose printers and network issues, and configure Windows Servers while learning the fundamentals of network and Cisco routers and switches.
Key Achievements: Successfully diagnosed a deleted network printer in a classroom which ultimately allowed students to print again I guided a group of 2 completing a 1-hour Finals stripping down 2 workstations to bare metals, reassembling the hardware components, and successfully booting the workstations back up, which led to my group obtaining an 'A' Received a 98/100 score on Finals as a result of identifying and troubleshooting a LAN with incorrect IPv4 Address, Subnet Mask, Default Gateway, and DNS Addresses Led the effort to set up a client-server model by configuring the proper network settings of three Windows Server 2012 R2 and one Windows 8 workstation to communicate with each other.
Tech Support/Workstation Engineer 1, 03/2018 to 08/2018 Community Regional Medical Center TekSystems – Fresno, CA
I maintained system uptime and optimizations in high pressure environments by disassembling workstations, laptops, monitors, and printers on-site to diagnose issues and make selected repairs.
Key Achievements: Resolved on average, 70-80 computer-related issues a week by using excellent troubleshooting skills Help reduced 4-5 months of backlogged service-request tickets via the desktop support-ticketing system, H.E.A.T., resulting in more flexibility to multitask and complete other small projects Imaged and deployed over 300 workstations and companywide devices at the new Clovis Cancer Research Facility, leading to a successful grand-opening day with no major hiccups Collaborated with a team of 10 on a two-day project to assist with switching at least 150 of CRMC's workstations, laptops and printers over to Family Health Care Network, which ultimately led to a successful transition ready in time for business continuity and operations Provided customers with a full range of technical troubleshooting services for their workstations as well as remote troubleshooting and assistance to ensure top-quality customer service.
Computer Technician, 01/2015 to 01/2018 Fresno, CA
I assembled and designed custom tailored Windows-based desktop systems for individual customers while performing home-lab test environments of virtual machines/Guest OS and servers.
Key Achievements: Advised and informed customers on PC hardware care and maintenance Assisted customers in troubleshooting laptops and desktops and removing malicious programs Built and assembled computers while configuring and testing home-lab environments of virtual machines on VMware ESXi 5.5/VMware Workstation Pro, which ultimately led to a better understanding of various PC hardware/software components and Operating Systems: Installed ISOs of various Windows OS/Server and Linux distros.
to experiment with Navigated Windows OS, and practiced command-lines and various Windows configurations.
*A+ 902: TBD (Ability to obtain within a year)
Fresno City College | AUG. 2018 - PRESENT
CCNA & PC/Networking Technician Program: 2019 GPA: 3.883
CIT 15: Computer Operating Systems | CIT 45: Network+: Networking Fundamentals | CIT 50: MCSA-Windows Server 2012 Configurations | EST 60: A+ Hardware & Software Maintenance | EST 61: Introduction to Networks | EST 62: Routing & Switching
California State University, Fresno |: MAY 2016
Bachelor of Arts: Political SciencePolitical Science
A detail-oriented and passionate Computer Technician with notable success in computer hardware and software maintenance repairs while displaying excellent people-skills and a strong customer focus.
Bilingual, fluent in Hmong and English (Speaking, Writing & Reading)
CompTIA A+ Certificate | In-Progress
*A+ 901: Scheduled January 28, : 2019 *A+ 902: TBD (Ability to obtain within a year)
Fresno City College | AUG. 2018 - PRESENT
CCNA & PC/Networking Technician Program : 2019 CIT 15: Computer Operating Systems | CIT 45: Network+: Networking Fundamentals | CIT 50: MCSA-Windows Server 2012 Configurations | EST 60: A+ Hardware & Software Maintenance | EST 61: Introduction to Networks | EST 62: Routing & Switching
California State University, Fresno | : MAY 2016 Bachelor of Arts : Political Science
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