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CBG Deduction Management Manager Resume Example

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CBG DEDUCTION MANAGEMENT MANAGER
Professional Summary
Results focused management professional Twenty years of supervisory and management experience within 3M Logistics and Consumer Business Group. Ability to establish strong relationships with customers and diverse levels of division management. Extensive knowledge of 3M Customer Service, logistics, business systems and operating processes. 
Excellent track record of hiring, developing, and creating engaged employees. Effective team leadership skills, while achieving desired results.
Strategic thinker with ability to understand the big picture and negotiate change in a positive manner.


Entrepreneurial Deduction and Pricing Operations Manager dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Skills
  • Cost reduction strategies
  • Project planning and development
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Results-oriented
  • Natural leader
  • Logistics management
  • Sales background
Work History
CBG Deduction Management Manager, 02/2011 to 05/2014
 3M Company – Maplewood, MN
  • Restructure department and reduce personnel by two FTE, resulting in lower cost and improved metric performance.
  • Through integrity and credibility based leadership, established and improved department culture, while maintaining relationships with long term employees.
  • Proven ability to train, mentor, and coach employees, while helping them achieve maximum potential.
  • Provide positive and challenging feedback in a professional manner while delivering on the business unit vision and objectives.
  • Established strong and sustainable team environment resulting in reduced absenteeism and strong results in 3M Employee Survey.
  • Established bi-weekly meetings with CBG Finance Director to review deduction activity and approval status.
  • Cycle Time has improved 5.1 days to 18.6 Days vs.
  • Target of 21 Days.
  • Collaborate with credit to attend monthly A/R meetings.
  • Created opportunity for D/A's to make deduction presentations to Sales and Finance Manager's, while developing their influencing and relationship building skill sets.
  • Providing leadership as deduction manager, the department has demonstrated consistent ability to improve or exceed metric targets.
  • D/A's have contributed to the reduction of operational dollars from $3.0M to $2.2M.
  • Improved Cycle Time from 23.7 to 18.6 Days.
  • Increase collected dollars from $5.8M to $12.6M.
  • Reduced dollars greater than 60 days from $19.6M to $10.0M.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
COB Customer Service Supervisor, 11/2005 to 01/2011
 3M – Maplewood, MN
  • Develop strategic partnerships with distributors, by identifying and improving Supply Chain processes.
  • Strike balance with customer scorecard expectations and COB objectives.
  • Received Vendor of the Year recognition from Corporate Express, SP Richards, and Independent Stationers for Supply Chain and Customer Service support.
  • Conduct SOP meetings to strengthen collaboration between functions and increase fill-rate, on-time delivery, and cost effectiveness.
  • Strong track record of hiring and training employees that support 3M's Vision, while maximizing their skills for increased development and opportunities within COB Supply chain.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed [Number] [Project type] projects per [Time period].
  • Managed [Number] [Project type] projects per [Time period].
  • Managed [Number] [Project type] projects per [Time period].
Team Leader, 01/1996 to 10/2005
 3M – Maplewood, MN
  • for seven direct reports CSR's in Contract Stationer and Superstore accounts within Office Markets Channel.
  • Received 3M's Pyramid of Excellence Award in 1996 for Customer Service Excellence.
  • Requested by Management to represent Corporate Logistics at 3M Executive Conference to give presentation on "Changing Role of Customer Service" Direct responsibility for implementation of Key Account Value Added Services Program resulting in improved service.
  • 3M Company can't.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed [Number] [Project type] projects per [Time period].
  • Managed [Number] [Project type] projects per [Time period].
  • Managed [Number] [Project type] projects per [Time period].
Representative, 10/1993 to 12/1995
 3M – Maplewood, MN
  • Develop partnerships between major SOSD Distributors by identifying and improving Logistics and Supply Chain Processes.
  • Coordinate activities between 3M Division/Channel Manager, National Account Sales Manager, and Customer Service to ensure Supply Chain and Customer Scorecard objectives are attained.
  • Received recognition from Boise Cascade Office Products as Supplier of the Year.
Customer Service Representative, 06/1990 to 09/1993
 3M - Twin Cities Sales Center – Eagan, MN
  • Provide customer service and sales support for COSD, ITSD, PSD, and Ribbon.
  • Increased knowledge of 3M Systems; COMS and DOMS.
  • Team Member for design and training team to deliver new Order Management System (CSMS) to Customer Service Representatives.
  • Key member of the COSD Pricing Team successfully delivered the first automated pricing system, increasing productivity and enhancing the division's reputation.
Retail/Wholesale Store Manager/Owner, 07/1983 to 04/1990
 Met Pro Shop, Inc – Bloomington, MN
  • Implementation of operational procedures for independent metro sporting goods store with annual sales in excess of $750K.
  • Developed sales and marketing programs that include; catalog reviews, on-site product promotions, and direct mail resulting in $250K sales increase over three years.
  • Conducted quarterly sales meetings, establish product and sales targets, and implementation of new Customer First Program.
  • Created market niche for customized hockey goalie equipment.
  • First store in Minnesota to recognize consumer demand.
  • Increased sales from $80K to $325K annually.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed [Number] [Project type] projects per [Time period].
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed [Number] [Project type] projects per [Time period].
Facility and Club Manager, 06/1981 to 05/1983
 Brackett's Crossing Golf and Banquet Center – Lakeville, MN
  • Created marketing programs leading to 5% sales increase for banquet, golf/athletic and social club memberships.
  • Managing and training of 25 administrative and food/beverage employees as well as golf shop and course maintenance.
  • Effective negotiating skills with vendors and suppliers allowing facility to reduce cost targets by 10%.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Managed capital funding requests of up to $[Amount] million from project approval to project closeout.
  • Managed [Number] [Project type] projects per [Time period].
  • Managed [Number] [Project type] projects per [Time period].
CBG Deduction Management and Pricing Operations Manager Profit AnalyzerProcess Owner, 06/2014 to Current
 3M – Maplewood, MN
Education
Bachelor of Arts: Physical Education, May 1980
 St. Cloud State University - St. Cloud, MN
 Recreation Management
Bachelor of Arts: Physical Education Administration Business Management, Physical Education Administration
Business Management
Bachelor of Arts: Physical Education, May 1980
 St. Cloud State University - St. Cloud, Minnesota
Skills
administrative, balance, bi, catalog, coach, credit, Customer Service, delivery, direct mail, Finance, hiring, leadership, Logistics, Director, Managing, marketing, market, meetings, mentor, Office, negotiating, Order Management, personnel, presentations, Pricing, Processes, Pyramid, Express, relationship building, Sales, Sales Manager, sales support, SOP, strategic, Supply Chain, training employees, vision
Additional Information
  • SKILLS AND ACCOMPLISHMENTS CBG BI4 Power User Six Sigma Greenbelt Pyramid of Excellence - Corporate Level Winner COB Award of Excellence Recipient
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Resume Overview

Companies Worked For:

  • 3M Company
  • 3M
  • 3M - Twin Cities Sales Center
  • Met Pro Shop, Inc
  • Brackett's Crossing Golf and Banquet Center

School Attended

  • St. Cloud State University

Job Titles Held:

  • CBG Deduction Management Manager
  • COB Customer Service Supervisor
  • Team Leader
  • Representative
  • Customer Service Representative
  • Retail/Wholesale Store Manager/Owner
  • Facility and Club Manager
  • CBG Deduction Management and Pricing Operations Manager Profit AnalyzerProcess Owner

Degrees

  • Bachelor of Arts : Physical Education , May 1980
    Bachelor of Arts : Physical Education Administration Business Management ,
    Bachelor of Arts : Physical Education , May 1980

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