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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Most of my professional experience is in outbound call center operations, specifically consumer market research and political research. I have experience in just about every aspect of research call center operations at different levels and departments, from being on the phones, conducting training, quality assurance, sample and quotas management, call center management, survey programming, and client services.
 
I have proven myself to be a quick study and a forward thinker with a plethora of strengths. I would be a valuable asset to any team. 
Experience
05/2014 to 08/2017 CATI/CAWI Survey Programmer Promark Research Corporation | City, STATE,
As a programmer my primary responsibility was the CATI (Computer Assisted Telephone Interviewing) or CAWI (Computer Assisted Web Interviewing) programming of questionnaires brought to us by our clients to be used for data collection. This included utilizing various software applications in programming each survey, formatting and loading the sample files and setting up the quotas, maintaining the project and data reporting daily, as well as communicating with our clients in approval of the finished product before fielding and addressing any concerns after fielding had begun. 
 
In this position I interacted with the owners, partners, and project directors of several research firms via email and telephone on a daily basis. It was necessary for me to have an extreme eye for detail and be on call in the evenings and on the weekends to quickly address any programming issues that may arise during shift. I also developed unique solutions to accommodate unorthodox fielding requests from our clients on a frequent basis. 
 
03/2014 to 05/2014 Political Research Interviewer Promark Research Corporation | City, STATE,
As an political research interviewer my primary responsibility was to collect unbiased and thorough data from registered or prospective voters on a variety of important local and national political issues via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us.
 
09/2007 to 05/2009 Consumer Market Research Interviewer OLC Global, Inc | City, STATE,
As an interviewer my primary responsibility was to collect unbiased and thorough data from consumers on a variety of different topics via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us. 
09/2007 to 05/2009 Consumer Market Research Interviewer OLC Global, Inc | City, STATE,
As an interviewer my primary responsibility was to collect unbiased and thorough data from consumers on a variety of different topics via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us. 
09/2007 to 05/2009 Consumer Market Research Interviewer OLC Global, Inc | City, STATE,
As an interviewer my primary responsibility was to collect unbiased and thorough data from consumers on a variety of different topics via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us. 
09/2007 to 05/2009 Consumer Market Research Interviewer OLC Global, Inc | City, STATE,
As an interviewer my primary responsibility was to collect unbiased and thorough data from consumers on a variety of different topics via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us. 
09/2007 to 05/2009 Consumer Market Research Interviewer OLC Global, Inc | City, STATE,
As an interviewer my primary responsibility was to collect unbiased and thorough data from consumers on a variety of different topics via telephone interviewing. Being successful in this position meant meeting high survey quality standards and productivity goals, maintaining a professional and friendly demeanor with every respondent, while also being able to be flexible to meet each of our clients' specific needs and follow specific instructions for the projects that they brought to us. 
Education and Training
Expected in Completed 1 year towards Bachelors Degree | Business Administration Baker University, Wichita, KS GPA:
3.5+ GPA
Expected in 2009 High School Diploma | Chase County High School, Cottonwood Falls, KS GPA:
3.5+ GPA
Expected in 2009 High School Diploma | Chase County High School, Cottonwood Falls, KS GPA:
3.5+ GPA

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Resume Overview

School Attended

  • Baker University
  • Chase County High School
  • Chase County High School

Job Titles Held:

  • CATI/CAWI Survey Programmer
  • Political Research Interviewer
  • Consumer Market Research Interviewer
  • Consumer Market Research Interviewer
  • Consumer Market Research Interviewer
  • Consumer Market Research Interviewer
  • Consumer Market Research Interviewer

Degrees

  • Completed 1 year towards Bachelors Degree
  • High School Diploma
  • High School Diploma

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