As a detailed oriented Customer Service and Human Resource Manager, I have motivated 500+ personnel to accomplish assignments in a timely manner. With my combine 23 years of Recruitment, On-boarding, Training, Employee Relations, Case Management, Customer Service, Scheduling, Payroll and Benefits Administration experience providing Leadership, Managerial Skills and Technical Implementation. I am an expert at providing outstanding customer service, managing Human Resources, Employment Standards Administration, Payroll Budgeting, Recruitment, Limiting Employee Turnovers, PeopleSoft and ADP. Highly knowledgeable of U.S. Department of Labor Occupational Safety and Health Administration (OSHA), Wage and Hour Division (WHD) and Workers Compensation.
Excellent people skills, oral and written communication with proficient use in Mac OSX, Windows 10, Microsoft Office Suites: Excel, PowerPoint and Word. I possess a strong numerical, analytical and critical thinking skill, with the ability to prioritize high pressured workloads in difficult situations professionally and provide excellent quality customer service. Promote team building to improve workplace morale, integrity, confidence and respect to work cooperatively and harmoniously as a team in a productive environment. Confident in handling difficult situations firmly, courteously and diplomatically with customers at all levels, while maintaining professionalism, interpersonal skills, building new and maintaining positive existing client relationships. Skilled in interpreting facts, managing company business processes and large scale strategic projects, technical procedures in conjunction with company policies.
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