Case Management Supervisor Resume Example
Love this resume?Build Your Own Now
CASE MANAGEMENT SUPERVISOR
Professional Summary
As a detailed oriented Manager of Human Resources, I have motivated 500+ personnel to accomplish assignments in a timely manner. With my combine 23 years of Recruitment, On-boarding, Training, Employee Relations, Case Management, Customer Service, Scheduling, Payroll and Benefits Administration experience providing Leadership, Managerial Skills and Technical Implementation. I am an expert at managing Human Resources, Employment Standards Administration, Payroll Budgeting, Recruitment, Limiting Employee Turnovers, PeopleSoft and ADP. Highly knowledgeable of U.S. Department of Labor Occupational Safety and Health Administration (OSHA), Wage and Hour Division (WHD) and Workers Compensation.
Excellent people skills, oral and written communication with proficient use in Mac OSX, Windows 10, Microsoft Office Suites: Excel, PowerPoint and Word. I possess a strong numerical, analytical and critical thinking skill, with the ability to prioritize high pressured workloads in difficult situations professionally and provide excellent quality customer service. Promote team building to improve workplace morale, integrity, confidence and respect to work cooperatively and harmoniously as a team in a productive environment. Confident in handling difficult situations firmly, courteously and diplomatically with customers at all levels, while maintaining professionalism, interpersonal skills, building new and maintaining positive existing client relationships. Skilled in interpreting facts, managing company business processes and large scale strategic projects, technical procedures in conjunction with company policies.
Skills
|
|
Work History
Case Management Supervisor02/2016 to 03/2020
Caregiver Homes – New Castle , IN
Caregiver Homes – New Castle , IN
- Assisted Veteran households with accessing needed community services, including but not limited to public benefits such as Supplemental Nutrition Assistance Program (SNAP), Women, Infants, and Children (WIC) and Temporary Assistance for Needy Families (TANF), clothing, legal & child care services, educational and training resources, transportation assistance, and other supports through the development of a referral network and close follow-up.
- Screened, accessed, and followed-up with 450+ very-low income Veterans/Veteran families who are homeless or at risk of becoming homeless.
- Communicated effectively with Services For The Under Served Team to rapidly assign cases, ensured appropriate documentation are obtained and signed that prevented veterans from obtaining benefits.
- Supported veterans in during every step identifying entitlements application, enrolling in VA Benefits, recertification and renewal processes to maximize their income, access resources for healthcare, and improve their overall housing stability.
- Ensured all VA benefit paperwork is provided to school certifying official and submitted.
- Completed ongoing trainings to obtain/maintain SSI/SSDI Outreach, Access, and Recovery (SOAR) certification for rapid Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) processing. Actively utilize the SSI/SSDI Outreach, Access, and Recovery (SOAR) model to support participants' income needs and report on SSI/SSDI Outreach, Access, and Recovery (SOAR) success rates as required by the program.
- Developed, assess and monitor income plans and resources in conjunction with Supportive Services for Veteran Families (SSVF Staff).
- Acted as advocate for participants as appropriate; encourage and support self- advocacy.
- Completed fieldwork at Social Security Administration (SSA), Health Reimbursement Account (HRA), Veterans Benefits Administration (VBA), Medicaid, and other community-based and governmental agencies, escorting participants as needed to their benefits appointments and hearings.
- Maintained a strong working relationship with colleagues and program managers.
- Documented all services in compliance with agency standards.
- Liaised community-based services and groups including civic, social service government, businesses and non-profit organizations.
- Conducted ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
Human Resource Manager12/2006 to 01/2016
Envista – Sturtevant , WI
Envista – Sturtevant , WI
- Processed weekly payroll for over 3500+ employees by accurately administering salary exempt, hourly, commission data into Ceridian Human Resource Management System (HRMS), Workday and ADP in a timely manner and maintaining records properly.
- Directed and advised employees on compensation and 401(k) retirement plans, voluntary/group health benefits for medical, dental and vision packages, work conditions and schedules and promotion opportunities.
- Responsible for administering all personnel paperwork, employee relations, including completing and processing new hire paperwork, hourly wage increases/promotions, annual benefits orientation/open enrollment, orientation/training, recruitment, labor relations, development of policies & procedures, terminations, worker's compensation and unemployment claims.
- Assessed and updated job descriptions for appropriate alignments within company policy compliance and strategic compensation packages that attracted highly qualified applicants for organizational vacancies.
- Recruited as company spokesperson on SAE Global Trade Show and developed the company's recruitment brand by utilizing various social media talent acquisition outlets that reduced recruiting costs and time while attracting qualified candidates and enabling the company to reduced its advertising expenditures by 53%.
- Actively recruited, screened, interviewed and hired 575 employees to date consisting of 306 Team Members, 103 Supervisors, 92 Assistant Managers and 74 General Managers.
- Implemented new-hire program that streamlined HR efficiencies by incorporating training initiatives during new hire orientations while resolving onboarding problems and processing related documents.
- Developed and communicated companywide policies and procedures relating to the new employee handbook, attendance policy, anti-harassment and discrimination, electronic communications policy, and code of conduct.
- Worked collaboratively with the leadership team to preserve a team-oriented company culture that emphasized continuous learning, collaboration, high performance, and quality.
- Liaised and provided guidance to management on employee relations, compensation, benefits, training, EEO/ADA, diversity, employee development, performance management, policy interpretations, supervisory practices, disputes resolutions, employee accountability, disability assistance and communications.
- Ensured Store Managers fully understands the key employment laws and company policies including appropriately addressing minor, moderate and more serious issues and complaints, investigating disputes, and protecting the confidentiality of all affected parties.
- Conducted investigations of sexual and other unlawful harassment claim to ensure validity, while conducting investigative interviews for corrective actions, and executing disciplinary action planning, such as written warnings, actions and final terminations.
- Proactively minimized legal risk by developing, reviewing and revising HR policies to ensure company compliance with all local, state and federal employment and labor laws.
- Knowledgeable of pertinent state and federal regulations and laws that included Family and Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act (HIPAA), American Diabetes Association (ADA), Fair Employment and Housing Act (FEHA), payroll and record keeping for accumulation and use of vacation, holidays, sick days, and miscellaneous leaves of absence.
Senior Payroll Benefits Administrator05/2001 to 11/2006
Robert Half International – Milwaukee , WI
Robert Half International – Milwaukee , WI
- Provided PeopleSoft Payroll/Time and Labor support and processed weekly payroll for 4500+ employees by accurately administering data into Sage Human Resource Management System (HRMS), Sage Accounting and Business Management Software and Maxwell Health Benefits.
- Conducted New Hire on-boarding including; new hire paperwork, E-verification, benefit elections including medical, dental, long-term disability, short-term disability, 401(a),(k) Fidelity, Life/Accidental Disability and Dismemberment, and Supplemental Life.
- Structured compensation and benefits according to market conditions and budget demands, and reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Processed employee I-9, Direct Deposits, W-4 and W-2 Forms, Workers Compensation cases, Unemployment Claims and Hearings, and administrated Health Benefits, Family Medical Leave Act, Long-Term and Short-Term Disability and Vacation Leave for employees as needed.
- Responsible for all payroll tax activities: Tax 941 Quarterly submissions Year-End W-2 Audits, YTD 401 (a),(k) Fidelity Audits and processing W-2C, Filings, Returns and Compliance with Local, State, and Federal regulations.
- Maintained all attendance controllers for employees by devoting a special emphasis rewards program that focuses on punctuality and outstanding worked performance that resulted in employees consistently arriving to work early and ready to start immediately.
- Developed reports by compiling summaries that synchronizes information with QuickBooks, reducing errors and increasing efficiency for calculated salaries, rate changes, overtime, bonuses, taxes, voluntary deductions, nontaxable wages, disability and leave, vacation, retroactive adjustments, termination and garnishments.
- Overseen timesheet related functions for calculating and correcting time balances, identified resolutions for TL setup or calculation issues, trained and assisted payroll department employees and provided confidential customer service to employees as well as to the Payroll Manager, Senior Director of Finance and VP of Finance.
- Directed annual open enrollment for various benefit programs, managed and administered 401(a),(k) Fidelity plan enrollment including any hardship withdrawals/rollovers, medical, dental and vision.
- Managed and administered Maxwell Health Benefits Portal to review all benefit statements for accuracy, resolve employee inquires concerning COBRA issues, third party notifications and clarify any misinterpretation of benefits.
- Prioritized, identified and communicated project resources and updates needed to complete multiple projects concurrently within scheduled deadlines.
- Initiated a quality assurance program that upheld quality control standards by conducting site evaluations, internal audits, ensured proper deductions and distribution of money collected for deferred compensation, flexible benefits programs, child support programs, Internal Revenue Service levies, employee customer surveys, methods and procedures to meet company compliance requirements.
- Established and maintained productive working relationships with staff to resolve operational difficulties, explain complex payroll, leave, tax, and retirement-related questions and concerns; ensure the correct interpretation and application of various laws, codes, rules, accounting controls of payroll is understood and to promote interdisciplinary, collaborative approach to customer service provision.
Customer Service Representative03/1998 to 04/2001
Upper Manhattan Medical Center – City , STATE
Upper Manhattan Medical Center – City , STATE
- Overseen administrative duties of the facility and greeted approximately 500+ patients and visitors daily.
- Effectively answered multiple telephone calls promptly to avoid long on-hold wait times and provided ultimate customer support to internal and external customers in fast-paced environment.
- Registered all patients personal, demographic, insurance, billing information accurately to ensure forms are properly filled out and signed before collecting co-payments.
- Responsible for timely processing inquires/referrals and scheduling appointments for patients with disabilities and other challenging life circumstances.
- Managed 350 to 500 case files, liaised between patients and clinical staff, communicated sensitive information clearly, confidentially, and effectively to ensure patients comprehension is satisfactory.
- Typed correspondence, reports, memos, forms and send referrals for medical programs, social and daily living activities as requested by physicians and nurses.
- Prepared patient charts for the next day, collected co-pays, navigated Epic, IDX, and MS4 medical record software to process insurance payments made by Medi-Cal, Blue Cross, Blue Shield, Workers Comp, Cigna, etc.
- Cross trained new employees to perform back office duties as needed by creating new patient packets and charts, entering residents into referred facilities after verifying insurance and completing admissions paperwork.
- Identified, recommended, and managed service-related programs suitable to support the needs of patients who are intellectually and/or developmentally disabled.
- Updated quality control standards, methods and procedures to meet HIPAA Compliance requirements.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to accomplish excellent customer satisfaction.
- Assisted with proactive client outreach initiatives and compiled customer feedback in Zoho CRM system, recommended service delivery improvements to resolve discrepancies, and created effective solutions that exceed customer satisfaction goals by 35%.
- Confidently directed overall operation of medical services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Education
Associate of Arts: Business Administration ManagementPerimeter College At Georgia State University-
City
Currently Studying: 32 Semester Credit Hours Achieved
Real Estate The Real Estate Business School-
City
Currently Studying: 180 Hours Pre-License Course
GED- Commonwealth of Virginia
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Perimeter College At Georgia State University
- The Real Estate Business School
Job Titles Held:
- Case Management Supervisor
- Human Resource Manager
- Senior Payroll Benefits Administrator
- Customer Service Representative
Degrees
- Associate of Arts : Business Administration Management
Real Estate
GED
Similar Resumes
