Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Results-oriented with diverse backgroundin management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Conflict resolution techniques
Meticulous attention to detail
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
01/2011 to 06/2012
Car Wash ManagerLager's Chrysler World － Mankato, MNEstablish and maintain good working relationships with customers and sales departments to encourage repeat and referral business while training, motivating, counseling, and monitoring the performance of all recondition department staff.
07/2009 to 08/2011
05/2009 to 10/2011
ManagerWestman Detail Center － Mankato, MN
Create and build a strong team of individuals who learn, work, respect, and produce excellent results on a daily basis. Meet and exceed goals and deadlines safely and effectively.