Hard working and energetic Car Sales Manager and top-rated sales associate with more than 13 years' experience. Extensive background in ensuring customer retention andprofitability by recruiting and training qualified sales personnel; assuming responsibility for appraising, purchasing, reconditioning, displaying, and merchandising used vehicle inventory.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Established more than 30 new accounts, earning a combined profit of over $2M.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Recognized as top sales generator, increasing sales level by 70% in 2009 alone.
Managed sales transactions with a revenue stream of $2M annually.
Resolved an average of 5 customer complaints per month regarding sales and service.
Determined merchandise price schedules and discount rates.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Wrote sales slips and sales contracts.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
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