Call Center Representative Resume Example Company Name

CALL CENTER REPRESENTATIVE

Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Call center operations
Membership renewals
Account management
Documentation and reporting
Data entry
Payment processing
Customer support
Quality assurance controls
High-energy attitude
Technologically savvy
Direct sales

Customer service
Food Preparation
Culinary Art
High volume production capability
Food handlers card
Team-oriented
Effective prioritization
Foodservice sanitation
Equipment cleaning and maintenance
Supervision
Training & Development

Experience

Call Center Representative | 07/2020 to CurrentCompany Name - City, State

Processed changes in insurance policies and periodically reassessed client needs.
Participated in weekly training sessions to improve product knowledge and enhance company growth.
Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Consulted with customers to determine best methods to resolve service and billing issues.

Call Center Customer Service Representative | 10/2019 to 04/2020Company Name - City, State

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Helped company maintain exceptional client service ratings on external audits.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Processed customer account changes.
Evaluated customer account information to assess current issues and determine potential solutions.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Call Center Customer Service Representative | 01/2019 to 09/2019Company Name - City, State

Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Made recommendations to customers to promote brand effectiveness and product benefits.
Produced incremental revenue to customers through cross-selling and upselling additional products and services.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Monitored customer order process and addressed customer issues.
Answered customers' questions and addressed problems and complaints in person and via phone.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Cook | 08/2017 to 01/2019Company Name - City, State

Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated all kitchen equipment safely to avoid injuries.
Grilled and deep fried various foods, including meats, potatoes and fish.
Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Garnished and arranged dishes into creative presentations to delight patrons.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Trained new employees in cashiering procedures, offering assistance in resolving order issues.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Worked closely with front-end staff to assist customers.

Education and Training

Eastlake High School - - City,State | | High School Diploma05/2017

El Paso Community College - - City | Some College (No Degree)

Resume Overview

School Attended

Eastlake High School
El Paso Community College

Job Titles Held:

Call Center Representative
Call Center Customer Service Representative
Cook

Degrees

Eastlake High School - City , State | High School Diploma
El Paso Community College - City | Some College (No Degree)

Call Center Representative Resume Example

Resume Score: 80%

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