Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Quality-driven Operations leader focused on planned predictable performance, while keeping the business agile and efficient in changing market conditions. Offering 18 years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.

  • Team Leadership
  • Organizational Dynamics
  • Decision Making
  • Multi-Unit Operations Management
  • Establishing Operational Objectives
  • AS 9100 Certification
  • Lean Manufacturing - cell design
  • Real Time Problem Resolution
  • Process Improvement Strategies
  • Workflow Optimization
  • Strategic Planning
  • Planning and Implementation
C-5 Galaxy Loadmaster Superintendent (Aircrew), 03/1995 to Current
Columbia UniversityNew York, NY,
  • Manage 30 senior and junior enlisted Load Master personnel, maintaining training and readiness compliance for mission execution.
  • Evaluate and instruct junior personnel on aircraft systems, aircrew operational execution, to include combat missions.
  • Primary crew member in charge on-loading and off-loading operations during missions.
  • Coordinate with aircrew and local support personnel to maximize safety, quality, and efficiency of airlift operations, both in the United States and overseas.
  • Apply mathematical abilities to calculate aircraft center of gravity maintaining safe takeoffs, landings and aircraft flight characteristics.
  • Operate, maintain, and pre-flight: nitrogen, oxygen systems, hydraulics, auxiliary power units, air turbine motors, and the aircraft forward and aft loading complexes.
  • Senior Load Master in charge of DV, VIP, and Presidential support missions. Responsible for the member's' safety and security while on board the aircraft.
Associate Director, Operations, 06/2019 to 04/2022
Northrop GrummanScott Air Force Base, IL,
  • Directed day-to-day operations of 400 employees by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Cross-functional team lead for all Manufacturing, Quality, EH&S, Supply Chain, Supplier Quality, Analytics, Logistics, S&OP. and Compliance Departments.
  • Recovered 7 years of past due orders in 2.5 years, resulting in $75M in sales
  • Lead company operations for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Devised strategies to orientate, train, and direct staff to achieve corporate objectives.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Managed 8 direct management staff, financials and key performance indicators to facilitate business operations.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Designed performance metrics to track progress and strategic business goals.
Senior Manufacturing Manager, 11/2016 to 05/2019
Collins Aerospace SystemsCity, STATE,
  • Adjusted production schedules, equipment and workflow to address changing demands.
  • Worked with managers to implement company's policies and goals.
  • Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
  • Managed areas of manufacturing, safety, inventory control and process implementation.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Collaborated with technical staff to streamline production processes.
  • Identified and solved complex problems that impacted management and business direction.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports to detect production problems.
  • Hired and managed 100 permanent and seasonal staff.
Manufacturing/Operational Excellence Manager, 04/2009 to 10/2016
Cobham SatcomCity, STATE,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Lead over 150 employees on business principles, best practices, protocol and system usage to achieve company delivery and financial goals.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Streamlined operational efficiencies by implementing Lean Manufacturing methods
  • Generated reports detailing project information and predictions.
  • Spearheaded launch of Spares After-market service from concept to completion.
Education and Training
: Senior Non-Commissioned Officer Academy, Expected in 08/2021
Air University Extension Course Program - Maxwell Afb-gunter Annex, AL
BBA: Supply Chain Management, Expected in 05/2015
Brandman University - Irvine, CA
Associate of Applied Science: Aviation Management And Operations, Expected in 05/2015
Community College of The Air Force - Montgomery, AL

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Air University Extension Course Program
  • Brandman University
  • Community College of The Air Force

Job Titles Held:

  • C-5 Galaxy Loadmaster Superintendent (Aircrew)
  • Associate Director, Operations
  • Senior Manufacturing Manager
  • Manufacturing/Operational Excellence Manager


  • BBA
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: