Skilled Buyer with 3 years' experience. Successfully manage diverse purchasing needs in challenging, fast-paced environments. As well as 10+ years experienced Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am responsible for purchasing and managing of a wide variety of food service and retail items for a busy multi-state,dual warehouse food distribution company servicing primarily retail grocery stores along with some food service accounts. Our department manages a daily inventory of $9,500,000. My category (Grocery and Beverage) represent about $1.8M of this. Managing the inventory involves constant analysis of the products demands (both for seasonality and weekly advertisements), code dates as well as supply and transportation issues. I use several internal reports to watch for shorts, spoils, spikes, slow moving item concerns, fill rates, days of inventory on hand and daily inventory turns. Our business is heavily AD driven so forecasting potential movements and securing product is done daily. I work closely with our transportation and warehouse departments to minimize transportation,damage and spoilage cost. I work closely with our Sales department to manage customer ADs, when to bing product in and when it will move out.
Interviewed and trained all new customer service representatives. Supervised, monitored and coached teams performance on the phone, chat and email. Maintained daily, weekly and monthly reporting statistics. Handled escalated issues when necessary. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed a new way of processing returns in order to streamline the process for customers. Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Assisted with the development of the call center's operations, quality and training processes. Supervised staff of 11. Weekly reports for all company managers. Responded to all charge backs. Maintained an A rating with the BBB. Acting Manager for 1 year.
Checked all patients in or out for their appointments. Scheduled new appointments and or modified current appointments via phone or in person. Answered phones to take notes for all nurses and doctors. Filed paperwork. Handled co payments via cash or credit/debit card. Handled all questions from patients on the phone or in person. Guaranteed positive customer experiences and resolved all customer complaints.
Answered calls and emails in regards to placing an order, tracking an order and failed deliveries. Placed new order for failed deliveries or issued credit. Assisted with additional credits or charges the customer had. Assisted customers with product complaints. Assisted with phone calls of sister companies as well.
Great all customers who came into salon. Assigned all walk in customers to a stylist who was next available. Clean salon, wash towels, windows, sweep at necessary times and at end of shift. Up sell customers to any product that was on special. Collect cash or credit/debit card for all payments. Deposited money into bank for owner as well as get change for next days drawer.
Sydney Thorburn - Category Manager/Buyer Monterrey - (858)444-6409
Jessica Fox - Purchasing Assistant Monterrey - (619)623-5720
Cassandra Buenaventura - Supervisor/Manager BikeBandit - (619)961-3853
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