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Busser Resume Example

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BUSSER
Summary

Upbeat Restaurant Team Member capable of multitasking and pleasantly greeting guests. A valuable and committed individual willing to pitch in and help with restocking items. Seeking a new position with an exciting organization.

Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. A determined Restaurant Team Member with a pleasant personality and a desire to learn new tasks.

Skills
  • Kitchen station support
  • Sanitizing protocols
  • Health code requirements
  • Hazardous chemical handling
Experience
Busser08/2016 － 12/2019Sandia Resort & CasinoAlbuquerque, NM
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Offered product samples, answered questions and suggested products.
Room Service Server08/2016 － 12/2019Sandia Resort & CasinoAlbuquerque, NM
  • Prepared salads and appetizers to back up kitchen staff.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Served food to over 20 customers .
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked menus to verify current selection availability and cleanliness.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Coordinated with kitchen staff to place orders daily.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Set up trays to situate food.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling over 15/20 orders each day.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
  • Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Refilled service bins with napkins, straws to keep fully stocked.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to supervisor(s) immediately.
Restaurant Hostess08/2016 － 12/2019Sandia Resort & CasinoAlbuquerque, NM
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Answered telephone to provide establishment information and take party reservations.
  • Checked dining and serving areas every 20/30 minutes to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 15/25 guests, including coordinating menus and preparing tables.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Developed long-term relationships with customers which increased repeat business.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Checked menus to verify current selection availability and cleanliness.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Dishwasher08/2016 － 12/2019Sandia Resort & CasinoAlbuquerque, NM
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Backed up team members during heavy work periods to maximize team coverage.
  • Cleaned garbage cans and trash receptacles.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
  • Organized clean utensils in storage bins for servers to access easily.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis.
Education and Training
Some College (No Degree):Southwestern Indian Polytechnic InstituteAlbuquerque, NM
05/2014High School Diploma:Riverside Indian SchoolAnadarko, OK
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Resume Overview

Companies Worked For:

  • Sandia Resort & Casino

School Attended

  • Southwestern Indian Polytechnic Institute
  • Riverside Indian School

Job Titles Held:

  • Busser
  • Room Service Server
  • Restaurant Hostess
  • Dishwasher

Degrees

  • Some College (No Degree) : Southwestern Indian Polytechnic Institute
    05/2014 High School Diploma : Riverside Indian School

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