Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Upbeat Restaurant Team Member capable of multitasking and pleasantly greeting guests. A valuable and committed individual willing to pitch in and help with restocking items. Seeking a new position with an exciting organization.
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. A determined Restaurant Team Member with a pleasant personality and a desire to learn new tasks.
Skills
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Experience
Busser, 08/2016 - 12/2019
Food Hall Company – Nashville, TN,
Food Hall Company – Nashville, TN,
- Supported serving staff in delivering accurate and well-presented food orders.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Offered product samples, answered questions and suggested products.
Room Service Server, 08/2016 - 12/2019
Concord Hospitality – Edina, MN,
Concord Hospitality – Edina, MN,
- Prepared salads and appetizers to back up kitchen staff.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Served food to over 20 customers .
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked menus to verify current selection availability and cleanliness.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Coordinated with kitchen staff to place orders daily.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Set up trays to situate food.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Minimized customer wait times by efficiently taking and filling over 15/20 orders each day.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Calculated charges, issued table checks and collected payments from customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Plated food and ensured plate presentation and food quality were of highest standard.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
- Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Refilled service bins with napkins, straws to keep fully stocked.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to supervisor(s) immediately.
Restaurant Hostess, 08/2016 - 12/2019
Omni Hotels – Indianapolis, IN,
Omni Hotels – Indianapolis, IN,
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Answered telephone to provide establishment information and take party reservations.
- Checked dining and serving areas every 20/30 minutes to verify proper cleanliness and readiness for guests.
- Helped to plan and execute parties for more than 15/25 guests, including coordinating menus and preparing tables.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers which increased repeat business.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Informed groups of guests on wait times based on kitchen needs and table availability.
- Checked menus to verify current selection availability and cleanliness.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Answered customers' questions about hours, seating, current wait time and other information.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Dishwasher, 08/2016 - 12/2019
Dartmouth College – Hanover, NH,
Dartmouth College – Hanover, NH,
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Backed up team members during heavy work periods to maximize team coverage.
- Cleaned garbage cans and trash receptacles.
- Washed pots, pans and trays by hand and using industrial washing machine.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
- Organized clean utensils in storage bins for servers to access easily.
- Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis.
Education and Training
Southwestern Indian Polytechnic Institute - Albuquerque, NM
High School Diploma: , Expected in 05/2014
Riverside Indian School - Anadarko, OK,
Riverside Indian School - Anadarko, OK,
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Resume Overview
School Attended
- Southwestern Indian Polytechnic Institute
- Riverside Indian School
Job Titles Held:
- Busser
- Room Service Server
- Restaurant Hostess
- Dishwasher
Degrees
- Some College (No Degree)
- High School Diploma
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