Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction with ability to resolve complex issues and win customer loyalty.
Skills
Problem Detection and Resolution
Beverage and Ice Dispenser Refilling
Table setting
Table Bussing
Team Leadership
Work Coordination
Order Following
Visual Inspection
Glass Polishing
Linens Management
Stress Tolerance
Work History
08/2019 to Current
Busser John Knox Village Of Florida – Fort Lauderdale, FL,
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Greeted customers and answered any questions.
Worked well in diverse team settings by partnering with others to complete tasks.
06/2019 to 04/2020
Kitchen helper/BartenderSchulte Hospitality Group – Monroe, LA,
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prepared dishes for catering events or during high-volume shifts.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Operated standard kitchen equipment with focus on safety and sanitation.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Stepped into additional roles during busy times to boost coverage of important stations.
Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
Made food according to standard recipes with requested changes for customer satisfaction.
Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Learned other teammates' work tasks to train as backup.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
05/2018 to 06/2019
Housekeeping HousemanSnowbird Ski And Summer Resort – Snowbird Ski And Summer Resort, UT,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
Documented and reported all necessary facility and building repairs observed.
Restocked room supplies such as facial tissues for personal touch with every job.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
05/2015 to 06/2016
server El Campanario Cafe – City, STATE,
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Explained menu items and suggested appropriate options for food allergy concerns.
Checked identification for minimum age for sale of alcoholic beverages.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Answered customers' questions, recommended items and recorded order information.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Expected in
No Degree: College of The Desert - Palm Desert, CA GPA:
Expected in 07/2015
High School Diploma: Cetis 120 Josefa Ortiz De Dominguez - Av Francisco I. Madero Ote 4923, Cd Industrial, 5, GPA:
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