Business Workflow Analyst Resume Example Diversant / Wells Fargo

BUSINESS WORKFLOW ANALYST

Career Focus

Hardworking Business Process Analyst emphasizing cost-effective process improvement and organizational efficiency. Flexible and versatile specializing in developing innovative solutions to organizational problems. Comprehensive background extends over 3 years and encompasses both the private and public sectors.

Summary of Skills

Business analysis

Team building

Business management methodology

Procedure development

Collaborative

Project analysis

Business and requirements analysis

Excellent workflow management

Business Process Re-engineering

Functional requirements

Business recovery and sustainability
Process development
Strategic planning
Business process improvement
Project management
Superb communication skills
Critical thinking

Professional Experience

Diversant / Wells FargoCharlotte, NCBusiness Workflow Analyst08/2015

Developed metrics used to determine inefficiencies and areas for improvement.
Documented process flows and developed requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Elicited stakeholder feedback and input through interviews and surveys.
Identified process boundaries and determined opportunities to automate processes and functions.

Ettain Group/SNAP AVCharlotte, NCJunior Business Analyst I05/2014 to 08/2015

Gathering, documenting, and organizing of software business requirements
Assisted in weekly sprint planning activities
Performance business acceptance testing
Provided feedback towards the development of connected systems
Implemented processes to streamline workflow.

Bank of America/TEK SystemsCharlotte, NCBusiness Analyst I (Contractor)08/2014 to 06/2015

Managed the day-to-day tactical and long-term strategic activities within the business.
Presented company goals and objectives to new principals.
Identified, coordinated and participated in client relationship-building activities and meetings.Implemented business process re-engineering to help current processes and to streamline workflows.
Documented process flows and developed requirements for functional improvements and enhancements.
Developed metrics used to determine inefficiencies and areas for improvement.

Horizon IndustriesCharlotte, NCQuality Assurance Engineer06/2013 to 12/2013

Develop and manage standards, methods, or procedures to determine product quality or release readiness
Document test procedures to ensure reliability and compliance with standards
Manage software defects tracking, reporting, follow-up, using a bug tracking system, and report defects to management
Define and perform regression, performance and stress testing
Provide feedback and recommendations to developers on software usability and functionality
Provide clear and constant visibility into the quality of the Appian product

Lionel & Henderson/Defense Security ServiceCharlotte, NCISFD NISS Program Support (Contractor)06/2013 to 08/2013

NISS is the new automated business information system to replace ISFD
Business Process Re-engineering support for the NISS architecture.
Identified process boundaries and determined opportunities to automate processes and functions.
Developed organizational change management strategies.

Lionel & Henderson Charlotte, NCManagement Systems Analyst - (Contractor)08/2012 to 06/2013

Email correspondence and communication with Government officials.
Data management, word processing, team building.
Conducted trainings and presentation on behalf of employees of DoD.
Improvement of Business Processes.
Documented process flows and developed requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Identified process boundaries and determined opportunities to automate processes and functions.
Organization and backup of SharePoint Content Management System.
Professional Training Coordinator.

Education

Bachelor of Science:Business Administration Management Information SystemsMay 2012East Carolina University College of Business, Greenville, NC

Master of Technology Management:Information Systems and ServicesAugust 2013University of Maryland University College, Adelphi, MD

Interests

JetpackPhotos Photography-

Bowling

Kickboxing

Mentoring

Professional Affiliations

Kappa Alpha Psi Fraternity Incorporated

Phi Mu Alpha Sinfonia Music Fraternity

Skills

Microsoft Applications, develop business, Business Processes, Business Process Re-engineering, Cisco, documentation, Email, information systems, team building, Microsoft Access, Excel, PowerPoint, SharePoint, Microsoft Visio, Management Information Systems, Networking, organizing, Photographer, Technical Support, word processing

Resume Overview

Companies Worked For:

Diversant / Wells Fargo
Ettain Group/SNAP AV
Bank of America/TEK Systems
Horizon Industries
Lionel & Henderson/Defense Security Service
Lionel & Henderson

School Attended

East Carolina University College of Business
University of Maryland University College

Job Titles Held:

Business Workflow Analyst
Junior Business Analyst I
Business Analyst I (Contractor)
Quality Assurance Engineer
ISFD NISS Program Support (Contractor)
Management Systems Analyst - (Contractor)

Degrees

Bachelor of Science : Business Administration Management Information Systems May 2012
Master of Technology Management : Information Systems and Services August 2013

Business Workflow Analyst Resume Example

Resume Score: 90%

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