Experienced Process Manager with over 20 years of experience with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements resulting in reduced costs and increased profits. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Recognized for expertise in industry trends while cultivating and managing exceptional teams to meet and exceed demanding targets ensuring large-scale project deliverables are met with maximum quality and performance. Demonstrated ability to lead high-profile contract negotiations, implement process improvement initiatives, and exercise leadership for cross-functional teams. Ready to offer exceptional leadership and planning abilities to take on new role in any setting.
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