To lead business process improvement and innovation projects and technology-based solution implementations for a customer-centric organization utilizing project management, Six Sigma LEAN and Agile concepts. Act as a change ambassador and educator to streamline organization back-office and customer-facing policies, procedures and practices to enhance the customer experience, improve employee job satisfaction, reduce expense and increase shareholder value. Extensive grocery wholesale supply chain and retail experience in contact center, marketing, merchandising, information technology, telemarketing and PMO roles. Customer-focused, strategic, results-driven Project Leader a track record of delivering exceptional outcomes through business process improvement and innovation as well as technology-based solutions. Skilled collaborator comfortable working at all levels within a matrix organization. Proactive in addressing stakeholder expectations, scope, risks, constraints, as well as unanticipated events or situations while achieving project goals and objectives. Experienced supervisor with excellent oral and written communication skills. Certified Project Management Professional (PMP), Certified Manager of Quality and Organizational Excellence (CMQ/OE) and Process Improvement Facilitator.
Expertise:
*Passion and Commitment to Service Excellence
*Manage Complex and Diverse Projects Across Numerous Departments and Locations
*Team Building, Facilitation and Change Management
*Process Transformation and Continuous Improvement Initiatives, Quality and Six Sigma LEAN Methodologies
*SDLC, Agile and SCRUM Methodologies