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Business Process Analyst Resume Example

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BUSINESS PROCESS ANALYST
Professional Summary

Well organized and detail-oriented Business Process Analyst with strong experience in eliciting requirements, conducting interviews to capture and document business needs. Experience in identifying the current state of a business' processes, and creating models of the processes. Proven track record of coming up with innovative solutions to reduce inefficiencies, streamline operations, and improve company's profitability.

Work History
Business Process Analyst | Stack IT Solutions - Washington, DC04/2018 - Current
  • Responsible for improving business process, technology and development of new solutions to drive more leads
  • Lead the discovery and conceptual design work required to translate business needs into solutions
  • Prepared competitive analysis and performance benchmarks against key global competitors
  • Use MS Excel and power point to build monthly, quarterly, and annual business performance reviews to be presented for both senior leadership internally, as well as clients and partners externally
  • Act as a liaison between business leaders and IT to ensure business requirements are met in the development of new processes and systems in order to streamline productivity and improve transparency and reporting processes
  • Conducted requirements gathering sessions with business stakeholders and technical development team
  • Communicate and negotiate with clients and suppliers; identify appropriate potential suppliers to fit client's business objectives
  • Work with senior leadership to identify current process weaknesses and develop solutions using six sigma tools
  • Ensured process improvements resulted in reduced process cost and enhanced quality
Business Analyst | Stack IT Solutions - Washington, DC02/2014 - 04/2018
  • Understanding the business needs of multiple stakeholders, interpret the business needs and translate them into application and non-functional requirements
  • Responsible for requirements elicitation by interviews, document analysis, questionnaires, requirements workshops and Joint Application Development (JAD) Sessions
  • Create use cases, process flow diagrams, screen mock-ups using various tools such as Gliffy, Balsamiq, and Draw.io as well as developing stakeholder progress reports, specification/requirement sheets, and diagrams using MS Visio
  • Work with users to define concepts, clarify Functional and Non-Functional requirements in order to translate them into application and operational requirements
  • Collaborate with developers and testers to ensure deliverables meet the client's performance needs and expectation
  • Assist in developing test plans, test cases and perform User Acceptance Testing
  • Write user stories, assist product owner with managing and prioritizing sprint backlog, planning releases; while seeing projects from inception to completion using the Agile/Scrum and Waterfall development methodologies
  • Administer Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests
  • Provide end user support, leadership and team collaboration, create training materials, and provide post-implementation user support for software launch
  • Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs
  • Document as-is and to-be process scenarios, the differences between both, and the implementation plan necessary for the organization to adopt the to-be process (target state)
  • Facilitate and participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT
Business Analyst Intern | MKIT Consulting - Rockville, MD05/2013 - 01/2014
  • Prepared minutes of meetings, agendas and other documentation that captured decisions made and provided support to the technical team throughout all phases of the Software Development Lifecycle (SDLC), including policies, procedures, references, specific and general instructions, navigation manuals, and user guides
  • Shadowed Senior BAs as they provided Business Analysis support, process improvement recommendations and any implementation of application enhancement
  • Assisted in developing reports and dashboards for stakeholders and technical team; created presentations using MS Excel and PowerPoint
  • Assisted in writing business requirements into reporting deliverables for the reporting team to automate
  • Wrote basic queries and built reports using SQL
  • Worked closely with the software developers, interface engineers, and testers to ensure clarity of requirements
Ophthalmic Technician | Advanced Eye Care - Bel Air, MD09/2012 - 12/2013
  • Provided comprehensive support to physicians of an ophthalmology practice, including managing patient flow, performing diagnostic testing, assisting physicians during exams, charting and coding patient visits
  • Selected for a special project, working alongside a LEAN certified engineer to implement LEAN and conduct a workflow analysis to redesign clinic operations and layout to reduce inefficiencies; created process maps and workflow diagrams, reconfigured office layout, tested and implemented solutions which reduced patient wait times from 1-2 hours to 40 minutes or less.
  • Increased patient appointment capacity by 20% while reducing patient wait times from 30-45 minutes to 20 minutes on average by redesigning patient workup process and rearranging equipment throughout the clinic
  • Created a user-friendly training manual for all diagnostic equipment, and supported new hires in training on diagnostic equipment and use of MDIntelleSys, an EMR software
  • Served as a go-to staff for training, support and questions about MDIntelleSys
Skills
  • Strong writing & presentation skills
  • Keen attention to detail
  • Technically accomplished
  • Proactive & motivated team leader
  • Deep understanding of business principal & needs
Education
Prairie View A&M University - Prairie View, TXBachelor of Science: Biology
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Resume Overview

Companies Worked For:

  • Stack IT Solutions
  • MKIT Consulting
  • Advanced Eye Care

School Attended

  • Prairie View A&M University

Job Titles Held:

  • Business Process Analyst
  • Business Analyst
  • Business Analyst Intern
  • Ophthalmic Technician

Degrees

  • Bachelor of Science : Biology

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