Senior IT outsourcing executive skilled in visioning, strategy and delivery of services to Life, Annuity and Long Term Care multi- million-dollar outsourcing accounts. Considered to be a very effective and experienced thought leader in outsourcing enablement, operations management, and team leadership in a very dynamic and complex environment Leader of multi vendor programs with the ability to manage and develop diversely empowered virtual teams in multiple locations. Skilled in follow-the-son approach to service delivery, negotiating contract renewals, new business acquisition proposals, due diligence studies, financial forecasting, and expense management. Business owner responsible for Life, Annuity and Long -Term Care Outsourcing Delivery, resource management and utilization, account governance, financial forecasting and results, client management, business development, account escalations, data center, applications and security audits, business deal creation and presentations technology upgrades technical innovation, and contract management of with revenue targets of 75 M. Proven track record of process improvement and innovation leadership. . Experienced managing various technology platforms Self-motivated highly energetic.
Business process improvement
Six Sigma Certification
Risk mitigation and management
Platform scalability forecasting
Project cost planning
Systems Development Life Cycle (SDLC)
Mitigation plan development
Business Owner of Life and Annuity Outsourcing, 01/2008
to Current Computer Sciences Corporation CSC – Falls Church,
Global Life and Annuity Outsourcing Business Owner, 01/2000
to Current CSC – Falls Church,
Oversee all operational aspects of the entire portfolio of Life, Annuity and Long Term Care outsourcing contracts.
Coach, motivate and develop senior leadership team with individual development plans and consistent follow up.
Successfully manages a business unit of over 300 employees both domestic and global which includes service delivery directors, account managers, product architect, subject matter experts, project managers, business analyst and architect, mainframe and distributed IT staff, project managers, system engineers, and quality auditors.
Provide oversight of $75 million in contract revenue with continued growth and management challenges.
Consistently exceeding revenue targets due to constant communication and collaboration with clients to understand their needs and develop effective IT solutions to address the needs.
Create and administer continuous process improvement and expense management plans Developed repeatable sustainable processes and procedures to ensure successful delivery of all service offerings, including; defect reduction, service level agreement metrics, knowledge transfer, contract management tracking and reporting, account transitions from on shore to off shore, business continuity and account governance.
Implemented the Tiger Team Concept to address and triage critical delivery projects.
Managed and completed CMMI certifications for the business unit without additional cost.
Service Delivery Director for multiple accounts Provided oversight for several platform modernizations while still maintaining the existing systems.
Responsible for bringing to production several large scale, new software package and platform implementations to customers.
This included technical platform set up, extensive retrofit of modifications, testing and conversion of data from original system.
My specific oversight was on project tracking and budgeting, accounts governance, technology solution and client communication.
Managed the support and client relationship of these accounts in a 24/7-production environment.
Customer monthly audits consistently scored exceed and meet expectations in the area of governance, leadership, responsiveness and delivery.
Exceeded financial and customer satisfaction goals annually.
Project Director, 01/1994
to 01/2000 Continuum Company – Hartford,
Successfully implemented new compensation software for several clients.
Responsible for a team of 60 business analyst and technicians.
Wrote and maintained project plans, responsible for staffing, financials and client management and reporting.
Lead and executed implementations from homegrown client insurance administration systems to vender software administration systems.
Participated and Lead client studies to recommend software roadmaps for their insurance administration, compensation, and downstream systems.
Provided Client Training as a subject matter expert and on software applications.
Project Manager, 01/1991
to 01/1994 First Capital Life Insurance Company – San Diego,
Compensation and Marketing Systems.
Managed production cycles, project and regulatory enhancements for the agents Compensation, Policy Administration and Marketing systems.
Created new competitive marketing reports for agents used research regional competition.
Managed upgrades and regulatory compliance projects.
Business Manager, 01/1985
to 01/1991 Northwestern National Life – Minneapolis,
Lead a team of business analyst in selecting a new administration system to replace 3 home grown life and annuity systems.
Once vendor and system was selected lead in the business requirement effort for all three systems replacements.
Business Analyst, 01/1980
to 01/1985 American Express Insurance – Minneapolis,
Administrative Management Training Program / Policy Services.
Participated in post college training program to groom and prepare college graduates to supervise various business activities.
After training was promoted to a supervisor in policyholder services where I participated in a project to eliminate keypunch and paper files to an on-line system.
Later worked as a business analyst for policyholder services.
Bachelor of Arts: Economics,
1980 Spelman College - Atlanta,