Dynamic, ambitious and experienced marine industry professional and entrepenuer. A proven track record of driving business success through innovative thinking, process planning and execution as well as the exceptional ability to build solid client relationships. A history of successful business development, policy and procedure improvement implementation, and sales management. Innovative thinker and visionary sales leader with excellent communication, presentation and closing skills. Reputation for being a knowledgeable business partner who supports the clients' needs and delivers superior customer service. Skills Summary Marine Dealership Operations Sales Team Management Sales Team Training Sales of Highly Technical Products Excellent Listening and Communication Decision Making / Problem Solving Competitive Analysis Best Practice Process Planning & Implementation Marketing Strategy
HRCI Exam, Certification Us Marine Product Knowledge Training & Dealer Meetings Bayliner, Maxum, Trophy & Sea Ray) Spader Business Institute: Service Operations and Profit Strategy Fountain Power Boats "Signature" training Baja Power Boats "Speed University" Rinker Boats Products Training Mercury Marine Product Knowledge Course & Basic Tech Training.
YPLC Knoxville - Former Membership Chair, Current Active Member - Young Professional Leadership Committee to benefit the Cystic Fibrosis Foundation.
Responsible for maintaining membership information and recruiting new members.
Business Owner and Operations Manager
of boat/yacht brokerage & managed maintenance provider.
Specializing in providing a premier and unsurpassed level of customer service to clients and prospects.
All major business unit functions - Marketing, sales & sales management, bookkeeping, legal compliance, internal process training, customer satisfaction control, total profit and loss responsibility.
Business Owner01/2010 to CurrentBoatProKnoxville, TN
Sales & Marketing Director01/2008 to 01/2010B.i.T. Dealership SoftwareKnoxville, TN
Presented to Dealer Principles and employees products and processes that would improve profitability, market share, CSI scores and overall efficiency.
Led aggressive marketing, promotions and sales development for a software organization providing customized dealer management solution for clients in the Marine and Powersports industries.
Spearhead business to business sales efforts; leverage strong communication and networking skills to secure new business opportunities, prepare and deliver effective, highly technical sales presentations.
Project managed trade show coordination from inception to completion; negotiate vendor agreements, select venue and oversee all details.
Monitor and analyze sales data, manage forecasting, identify areas of opportunity, and maintain awareness of industry trends and consumer feedback.
Design and launch Ecommerce portal; incorporate search engine optimization strategies to maximize online sales revenue and drive new business activity.
Oversee the training and development of a high performance sales team, and execute the development of new collateral materials, logos and branding initiatives.
General Manager01/1999 to 01/2008R.C. Congel Boats IncCicero, NY
Provided leadership and oversight for the day to day operations of a multi-location / multi-new franchise Boat Dealership; managed sales team, maintained P&L accountability, and ensured that the highest levels of operational standards and customer service initiatives were in place at all times.
Led aggressive pricing negotiations with manufactures and clients; oversaw internet sales and marketing activities to capture new business and lead significant growth.
Monitored inventory levels, forecasted sales volume and set annual sales and operations budgets.
Organized and Participated in large scale, high volume boat shows.
Actively worked leads and closed deals in a very high volume dealership.
Designed standardized policies and procedures to drive cohesion among team and simplify work processes, resulting in higher levels of efficiency and customer satisfaction.
Lead role in achieving the highest possible level of recognition through the US Marine & The Sandy Corporation, "Pro-Dealer".
BA: HR Management Marketing and Business AdministrationState University of NYOswegoHR Management Marketing and Business Administration