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Business Development Manager- NC, SC, TN, & VA Resume Example

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BUSINESS DEVELOPMENT MANAGER- NC, SC, TN, & VA
Summary

Highly skilled facilities industry professional with more than 12 years working in cross-functional environments of facilities, maintenance, construction, and outsourcing. Exceptional written and oral communication skills. Brings valuable and unique experience developed while selling and negotiating outsourced facility service contracts.

Highlights
  • Operational strategy and planning
  • Multi-site facilities management
  • Construction project management
  • Procurement and contract negotiation
  • HVAC, electrical, plumbing, carpentry, life safety systems, & cleaning
  • Buying and selling services, RFP development & process
  • Functional process development
  • Technical management and leadership
  • Vendor acquisition and negotiations
  • Multi-year strategic budgeting
  • Safety planning, training, and enforcement
  • Innovation and value engineering
Accomplishments
  • Reduced annual operating costs by implementing energy saving initiatives- both behavioral and mechanical.
  • Decreased operating costs by implementing new procedures for scheduling staff, job responsibilities, tracking and ordering parts/supplies, and by creating accountability and coaching opportunities.
  • Developed annual budgets, including determining short and long-term goals capital project plans.
  • Trained and mentored employees each year as part of our maintenance and operations team initiatives.
  • Saved 50% on the facility's energy bill by repairing and revamping the HVAC system and installing new controls.
  • Developed innovative preventive maintenance program for components utilizing a CMMS.
  • Acted as the owner representative for the construction project team and oversaw all projects and renovations on campus- totaling over $2m in improvements in 2012 .
  • Completed a Masters degree in Facilities Management from Purdue University while working full-time as a Director of Facilities.
Experience
Business Development Manager- NC, SC, TN, & VA
January 2013 to March 2015ABM － Chattanooga, TN
  • Responsible for selling facility management service offerings in NC, SC, TN, and VA to Universities, Colleges, and K12 School Districts.
  • After successfully implementing a business development program for all vertical markets in East TN and rural GA, I was promoted to sell in the singular education vertical market for 4 states.
  • Ongoing creation of unique initiatives to increase brand recognition within a previously non-targeted area.
  • Daily activities: Presentations, Prospecting, Lead Generation, CRM Management, Pricing, Proposal Writing, Specification Development, Contract Negotiation, Vendor Relations, Trade Shows, Account Start Up and Transition Support, and Support for Current Customers and National Accounts.
  • Accomplishments: Met annual sales goal with no previous sales experience within a previously non-targeted area. Planned and developed roll out presentations for corporate initiatives in TN and GA. National accounts liaison for: Newell- Rubber Maid, Ikea, and NCR. Effectively started accounts at well known customers such as: American Greetings, Westinghouse, and A.O. Smith.
Director of Facilities
January 2011 to January 2013Charlotte Christian School － Charlotte, NC
  • Responsible for directing and managing a program of operations and maintenance for a 1000+ student private school situated on a multi building 50+ acre campus in suburban Charlotte, NC.
  • Managed staff and vendors who performed campus general maintenance, mechanical system maintenance & repair, security, housekeeping, grounds and landscape, food services, special events, and construction services.
  • Designed and managed an operational and maintenance strategy for all disciplines under the umbrella of the Physical Plant Department. Responsible for development and management of departmental $1m+ budget- including life cycle cost analysis, feasibility studies, procurement of resources and vendor services, vendor contract negotiation, and multi-year strategic budgeting initiatives.
  • Daily Activities: Workflow and Project Management, Team Meetings, Inspections, Vendor Management, Quality Assurance, Building Relationships with Staff and Parents, Safety and Compliance Responsibility, Emergency Response, and Ensuring Campus was Operational and Safe 7 days/week
  • Accomplishments: Developed a multi-year master site plan as part of a team utilizing an architect, engineers, and a general contractor. Championed roll out and campus wide implementation of a computerized maintenance management system, School Dude. Set up campus buildings with our HVAC BAS using the singular Tridium platform. Designed and built a $2M athletic gym addition within 9 months from conception to completion. Completed multiple campus improvement projects, including: football stadium seating expansion, scoreboard installation, adding a 2nd story to the press box, kitchen and dining hall renovation, parking lot expansion plan, softball field viewing platform design and build, outdoor basketball court, and multiple HVAC unit replacements and retrofits.
Operations Manager
January 2009 to January 2011First Presbyterian Church － Charlotte, NC
  • Responsible for directing and managing a program of operations and maintenance for a 500-student school and 1500+ member community church facility.
  • Developed and managed the building & operations budget.
  • Oversaw staff and vendors who performed: campus maintenance, mechanical system maintenance & repair, security, housekeeping, grounds and landscape, food services, special events, and construction services.
  • Accomplishments: Developed a strategic operations plan. Championed the process from procurement and design through installation of a BAS that reduced energy use of the HVAC system by 50%. Renovated classroom space and solved a water intrusion problem that had been happening for 20+ years. Ensured campus was operational and safe 7 days/week in an urban environment.
Field Superintendent, Warranty Manager, Regional Manager
September 2003 to December 2008Pulte Homes and Shea Homes － Charlotte , NC
Education
Master of Science : Facilities Management, 2013Purdue University

Core Subject Areas

•Energy Management for Buildings

•Facilities Contract Management

•Facilities Maintenance and Operation

•Facilities Planning and Management

•Financial Aspects of Facilities Management

•Introduction to Facilities Engineering Systems

•Management of Telecommunications Infrastructure

•Project Management

•Quality and Productivity in Industry and Technology

•Supply Chain Logistics Operations in Facilities and Industry

•Greening Organizations

•Directed Project in Outsourcing

Master of Arts : Theological Studies, 2010Liberty University
Bachelor of Science : Business Administration, 2003Lee University

Minor in Religion

Skills

Facilities Management, Team Leadership, Budgeting, Life Cycle Planning, Contract Management, Energy Saving, Carpentry, Contract Negotiation, Cost Analysis, CMMS, Customer Service Training, Directing, Special Events, Feasibility Studies, HVAC, Innovation, Leadership, Mentoring, Negotiations, Plumbing Maintenance, Presentations, Preventative Maintenance, Estimating, Process and Workflow Development, Procurement, Program Management, Project Management, RFP/Proposal Writing, Quality Assurance, Renovation, Safety, Training, Specification Development, Strategic Planning,Technical Management, Vendor Relations and Management

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Resume Overview

Companies Worked For:

  • ABM
  • Charlotte Christian School
  • First Presbyterian Church
  • Pulte Homes and Shea Homes

School Attended

  • Purdue University
  • Liberty University
  • Lee University

Job Titles Held:

  • Business Development Manager- NC, SC, TN, & VA
  • Director of Facilities
  • Operations Manager
  • Field Superintendent, Warranty Manager, Regional Manager

Degrees

  • Master of Science : Facilities Management , 2013
    Master of Arts : Theological Studies , 2010
    Bachelor of Science : Business Administration , 2003