More than 15 years' experience in Social Service field More than 11 years of experience as a professional manager & 14 years of experience of supervising others Outstanding oral and written communication skills Exceptional interpersonal abilities - work well with individuals at all organizational levels Strong computer skills; experience in Word, Excel, PowerPoint, Outlook Strong knowledge of administrative and clerical procedures; managing files and records, designing forms Exceptional at organizing, planning and prioritizing Strong attention to detail skills Capable of educating/training individuals and groups Strong knowledge of business and management principles: strategic planning, human resources, leadership techniques and coordination of people and resources Excellent at obtaining information through observation and investigation from all relevant sources Excellent problem-solver
Small business development
Business operations organization
Training and Development
Verbal De-escalation, October 2015, ECBH 4 hours.
CPI (Crisis Prevention Institute), October 2015, ECBH 4 hours.
Person-Centered, November 2015, MORA 4 hours.
Business ConsultantApr 2016 to Current C. A. Ellis & Associates, LLC － Eagan, MN
Training owners and managers on building strong functional organizations through human resource functions, such as ideal recruitment, performance evaluations, meeting management, incentive programs and setting of goals Developing strategic plans & growth strategies Assisting in the setting of human resource department Developing and presenting training programs for all levels of staff Drafting business policies and procedures, and employee handbooks Ensuring compliance with INS and other federal and state regulations Creating business plans and responding to Request for Proposal (RFPs) & Grants.
Grant WriterApr 2016 to Current Circle of Discipline － Minneapolis, MN
Mental Health Practitioner - INTERNJan 2016 to Current Advanced Behavioral Health － Brooklyn Center, MN
same as below
Mental Health Practitioner - INTERN Sep 2015 to Nov 2015 Emerald Coast Behavioral － Panama City, FL
Counseled with emphasis on prevention, worked with groups to promote optimum mental health Helped individuals deal with addictions and substance; suicide; stress management; problems with self-esteem; mental and emotional health Maintained confidentiality of records relating to client treatment Encouraged clients to express their feelings and discuss what is happening in their lives and help them develop insight into themselves and their relationships Guided clients in development skills and strategies for dealing with their problems Collected information about clients through interviews Completed treatment plans, psychological/diagnostic assessments, discharge and crisis planning, and progress notes Referred clients to aftercare and community resources as necessary.
Chief Operating OfficerJun 2013 to Mar 2016 Olu's Home, Inc./Olu's Center, LLC. /Olu's, LLC － Minneapolis, MN
Strengthened company's business by leading implementation of new business ventures. Increased profits by 40% in one year through restructure of business line.Worked in partnership with the Founder/CEO to create strategic one, five, ten-year plan and implement new processes and approaches to achieve it Rolled out new businesses (Intergenerational Center, Real Estate) New residential site set-ups Created proposal and grants that proposed awards Identified opportunities for company to leverage cross-program strengths to take advantage of new opportunities and/or address organizational challenges. Spearheaded the performance management processes that measured and evaluated progress against goals for the company Headed the annual operations plan and budget. Implemented financial structure for the company; minimizing the overall company's debt by 40%. Advised the Founder/CEO and other key members of management team on financial planning, budgeting, and policy matters.
Effectively maintained continuous lines of communication, keeping the Founder/CEO informed of all critical financial matters Provided effective and inspiring leadership as well as stewardship by being actively involved in all programs and services.
Team Development/Leadership Oversaw, direct, and organize the work of the finance and operations teams.
Promoted a culture of high performance and continuous improvement that values learning and a commitment to quality.
Ensured (100 ) staff members receive timely and appropriate training and development.
Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
Mentored and developed staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
Developed, planned and implemented training programs and staff development based on the company's, state, & federal rules and regulations and for clients by conducting one-on-one training, group training, demonstrations, on-the-job training and meetings Mentored, coached; visible approachable sound board/resource for Program/Center Directors, Nurses, Human Resource and Financial department Operations Implemented and lead a continuous quality improvement process throughout the program and services area, focused on systems/process improvement.
Assisted in designing and implementing computer-based programming with IT company for external and internal use to improve quality assurance Ensured that all programs activities operated consistently and ethically within the company mission and within federal and state regulations & guidelines Conducted internal audit functions to ensure compliancy with state and federal regulations HIPAA, Occupational Safety and Health Administration (OSHA), MN 203 & 144A, 245D statues (Community-based Residential Setting, Assisted Living licensing for County and the State) Evaluated clients' mental condition based on collection of data and observation Prepared, reviewed and submitted monthly operational budget, profit and loss (P&L), financial reports to Founder/CEO; managed effectively within the budget, and report accurately on progress made and challenges encountered Ensured the continued financial viability for all three businesses (residential, day center, and property management) operational units through sound fiscal management Publicly represented company with the media and external constituency groups and organizations to build awareness and excitement for company' mission and values.
Bi-weekly assessing, collecting, and billing of company funds (annual budget of 4million ).
Administrative/Program DirectorDec 2004 to Jun 2013 Olu's Home, Inc./Olu's Center, LLC. /Olu's, LLC － Minneapolis, MN
Effectively engaged clients and their team members to assess and evaluate their needs/desires, strengths, weaknesses and risk at home and in the community Developed and implemented Crisis Input & Assessment Plans, Coordinated Service and Support Plan (CSSP) Addendums, Self-Management Assessment (SMA), Individual Abuse Prevention Plans (IAPP), Person-Centered Planning and Service Behavioral and Outcome Plans for individuals Evaluated, monitored and documented progress towards measurable goals and objectives through data collected through frequency counts and/or narratives Operations Acted as client advocate to coordinate required services such as crisis placement, medical assistance and social security to resolve problems in crisis situations.
MS, Professional CounselingAug 2016Grand Canyon University － Phoenix, AZProfessional Counseling
Certificate, Medical Billing & Coding2011Military to Medicine
MBA, Healthcare Systems Management2010Grand Canyon University － Phoenix, AZHealthcare Systems Management
B.S, Management Information Systems (MIS)2004Metropolitan State University － Saint Paul, MNManagement Information Systems (MIS)
American Counseling Association, Student/New Profession Member 2014 - present
MN Counseling Association, Student/New Profession Member April 2016 - present
Northside Job Coalition Team (NJCT), Committee Member April 2016 - present