Business Analyst for AT&T. Pool together various departments to put in place strategic plans to expand the physical network to meet future customer growth. Interact with high end customers who demand more hands on assistance. Work within the AT&T corporate structure and AT&T large scale customers, vendors, and analyst. Educate staff and customers of all aspects of equipment implementation, maintenance and expansion.
One hundred percent non-service interruption upgrading AT&T LNS. From digital to optical systems past ten years. Coordinate suppliers, technicians, technical support, training and customer maintenance schedules.
Identify inefficiencies. Make recommendations for process improvements.
Mentor, coach and train team members.
Boosted department efficiency through technology upgrades and process improvements.
Trained existing and new personal.
Weekly and Postmortem reports to management
Trained team members in the field of digital,optical theory and practice.
Oversaw the development and launch of digital and optical systems
Magna Cum Laude
Tactical Satellite/Microwave System Operator
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