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BSSA Resume Example

Resume Score: 80%

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BSSA
Professional Summary

Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of windows and excel. Motivated to learn, grow and excel.

Proficient in customer service with over 20 years of successful experience. Recognized consistently for performance excellence and contributions. Strengths in typing, answering phones, organization, money handling and audits. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Policy evaluation
  • Promotional marketing and advertising
  • Complaint resolution
  • Team building
  • Documentation review
  • Account payable and receivable
  • Financial services
  • Loans
  • Financial advisement
  • Financial product knowledge
  • Portfolio assessment
  • Financial Advising
  • Sales strategy
  • Cash handling
  • Client relationship management
  • Revenue generation
  • Business development
  • Teller auditing
  • Sale expertise
  • Investment planning
  • Financial planning
  • Investment advice
  • Savings accounts
  • Retirement needs
Work History
BSSA11/2018 to 12/2019
PNC Bank – Carmel, IN
  • Updated journal with names and dates for permanent record
  • Supported timely and accurate administrative task completion
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Streamlined processing procedures for various financial and employee documents to improve traceability
  • Ordered and distributed office supplies while adhering to fixed office budget
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Promoted products or services to each customer to consistently achieve sales targets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Assisted customers with compromised debit cards and issued new credentials
Personal Banker 209/2014 to 11/2018
STAR Financial Bank – Tipton, IN
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Audited fellow teller currency to contribute to dual-control procedures
  • Sold and cross-sold bank products to new and existing customers
  • Assisted customers with compromised debit cards and issued new credentials
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line
  • Managed bank's vault, in custody of over $200,000.00
Substitute Teacher08/2012 to 09/2014
Tipton Community School Corporation – Tipton, IN
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Assisted students of all ability levels develop life-long learning skills and good study habits
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Utilized technology to enhance student education and grasp of materials
  • Completed documentation of attendance, grades and other required details
  • Repeatedly requested as substitute teacher for special needs, and regualr classrooms by teachers based on excellent past referrals and trusted performance
Education
High School Diploma06/1999Elwood Community High School- Elwood Indiana
Certifications

Notary

NMLS

Notary

Notary Public: Notarize documents both while at Work with banking documents, and at home with people needing a notary outside of their banking needs.

NMLS Certified: Speaking to clients about mortgage needs and performing HELOC applications, while collecting information needed to get clients approved.

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Resume Overview

Companies Worked For:

  • PNC Bank
  • STAR Financial Bank
  • Tipton Community School Corporation

School Attended

  • Elwood Community High School

Job Titles Held:

  • BSSA
  • Personal Banker 2
  • Substitute Teacher

Degrees

  • High School Diploma 06/1999