Switch TechnicianU.S. Army U.S. Army Secure Red White House Communications Agency Defense Blvd － Washington D.C.
Conduct monthly large scale White House Military Office exercises to validate Emergency Actions and test Continuity of Operations (COOP).
Experienced in one on one action with High Level Senior White House and Government Officials.
Gained extensive knowledge of Defense Red Switch Network (DRSN) circuits and other NSA approved secure devices both digital analog and wireless assets in support of the President, Vice President and Senior White House Staffs.
Manages multi classification leveled documents ranging from Unclassified to Top Secret SCI and Special Access Programs (SAP) and over 16 tactical Ultra High Frequency (UHF) Satellite Communications Systems in support of the President, Vice President and White House Senior Staffs Performed fault isolation, troubleshoot circuit problems, Re-Key Cryptographic devices, reconfigure equipment, track maintenance on equipment, and documenting.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction through training staff members on enforcing service center policies, procedures, quality assurance measures.
Advised the development of the call center's operations, quality and training process to ensure command and control for the Commander in Chief.
Installed and maintained office computers, printers, phones such as IST-2, Voice over IP (VoIP), Crisis management system (CMS), and Secure Telephone Equipment (STE).
Skillful in trouble shooting network outage issues, managing supplies, and local publications.
Examined internet connectivity, general software and hardware issues.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support by resolving technical issues for clients in person, on the phone and through e-mail.
04/2009 to 04/2012
Biggs Army Air Field － El Paso, TX.
Provided high quality computer help desk and network administration services.
Replaced and installed over 1,000 Cat 5 and Cat 6 cables to desktops and phones.
Maintained network stability as an network administrator through skills in windows Conduct routine maintenance on all network equipment, maintained network standards for internet services such as DNS, DHCP, printing and FTP services.
Supervised operations and assisted team members in the installation, operation and maintenance of multichannel line-of-site and tropospheric scatter communications systems Trained and lead a team of 4 soldiers as the Telecommunications operator.
Installed and maintained 50+ vehicle mounted radio, GPS systems, 100+ frequency jamming systems and 60+ government issued blackberry cell phones.
08/2007 to 04/2009
Scales Tropical Fish Warehouse － Silver Spring, MD
Lead teams in the construction of small and large projects involving heavy equipment.
Developed highly empathetic client relationships and earned reputation for exceeding expected goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints while stocking and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Bachelors of Science: Business Administration: ManagementColorado Technical University － Colorado Springs, CO, USBusiness Administration: Management
Associates: General StudiesColorado Technical University － Colorado Springs, CO, USGeneral Studies Cisco CCNA Routing and Switching (In progress
An effective communicator who relates well to diverse groups ofpeople at all levels within an organization. A proven team leader adept at prioritizing, delegating, and motivating employees. Multi-talented, successful performer with 6+ years of management, administration and computer systems experience. Transitioning from the military and will available on or after February 15, 2016.
attention to detail, back-up, cables, call center, cashier, Cat 5, CCNA, Cisco, CMS, hardware, Crisis management, client, clients, customer satisfaction, customer service, desktops, DHCP, DNS, e-mail, FTP, Government, GPS, help desk, internet connectivity, internet services, inventory, managing, Access, Office, windows, network administration, network administrator, Network, Telephone Equipment, policies, printers, progress, publications, quality, quality assurance, radio, retail, Routing, SAP, Switch, technical assistance, Telecommunications, phones, phone, troubleshoot, trouble shooting, UHF, Ultra High Frequency, Voice over IP, VoIP