LiveCareer-Resume

broadcast producer resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Technical Advisor willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including software development and broadcast services. Ready to take on new position in any vertical market.

Skills
  • Network Hardware and Software
  • Network Design Coordination
  • Network Maintenance and Repair
  • Crew Work Coordination
  • Production Details Brainstorming
  • Graphics and Photo Imaging Software
  • Production Process Coordination
  • Programming Languages: Java, C#, .Net, Python
  • Software Testing and Validation
  • Front-End Skills: HTML, CSS
Education
Western Governors University Salt Lake City, UT Expected in Master of Science : Cybersecurity And Information Assurance - GPA :
Virginia State University Petersburg, VA Expected in 05/2016 Bachelor of Science : Computer Engineering - GPA :
Work History
Salesforce.Com, Inc. - Broadcast Producer
Somerville, MA, 09/2019 - Current
  • Oversees production of client events that are streamed through MediaPlatform's proprietary software.
  • Performs duties using video conferencing software such as Zoom, Webex, Microsoft Teams, Pexip, etc., as video sources combined with NDI tools to produce virtual events using Wirecast, Vmix, or TriCaster encoders.
  • Travels to clients, nationally and internationally, to produce on-site events such as CEO Town Halls with audiences of 10,000 or more users.
  • Monitors events produced by clients to verify stability of events.
  • Developed project budgets and managed production costs
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives
  • Participated in meetings with producers and production crew to keep program in step with creative vision
  • Presented production ideas and determined creative scenarios for production and delivery
Nice Systems - Support Engineer
Seattle, WA, 12/2016 - Current
  • Integrated data, voice and video networks for use in multi-site installations.
  • Troubleshoots complex multi-vendor network service provider issues.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided detailed network diagrams and procedural guidelines.
  • Performed virtual machine provisioning and VM priority setup.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Utilizes Zendesk ticket management system to document and track user requests and issues of MediaPlatform’s proprietary software.
  • Reproduces, diagnoses, and resolves minimum of 20 levels 1 and 2 technical issues daily.
  • Participates in 24x7 on-call rotation and after-hours support.
  • Maintains client satisfaction level of 92% or higher.
  • Performs automation testing of MediaPlatform's proprietary software using Selenium Webdriver and Python.
  • Provides root cause analysis to clients once problems have been identified and resolved.
  • Configures Akamai CDN properties for webcasts content delivery.
  • Breaks down and evaluates user problems, using test scripts, personal expertise and probing questions.
  • Performed root cause analysis and general troubleshooting
  • Collaborated with outside departments to implement system-wide improvements
Queen Anne's County Public Schools - Computer Technician
Stevensville, MD, 06/2014 - 09/2015
  • Diagnosed and repaired personal computer hardware and software.
  • Retail responsibility: Cashier, pricing, stocking, excellent customer service.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Installed system software, including Windows and Mac products.
  • Resolved virus and malware issue with 100% success rate.
  • Repaired and replaced hardware, including but not limited to, Hard-drives, System memory, Optical Restored data, operating systems, files, documents, and drivers.
  • Trained customers in repairing and resolving recurring issues.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for customers
Farnsworth Group Inc - Telecommunication Technician
Fort Collins, CO, 08/2014 - 02/2015
  • Structured cabling installation, terminate, test and turn-up using required tools such as DTX-1800, OptiView, and standard cross-connect testing tools in data center, off-site bank branches, IDF closets, and customer workstations.
  • Site Surveys for Network Analysis and Tuning: Performance analysis and improvement recommendations for voice and data networks.
  • Network Design: Capacity planning and design support for enterprise voice and data network requirements.
  • Responsible for pulling and closing work order tickets in queue using CST and IW software application.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Worked closely with network administrators and server engineers to deliver quality service

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Resume Overview

School Attended

  • Western Governors University
  • Virginia State University

Job Titles Held:

  • Broadcast Producer
  • Support Engineer
  • Computer Technician
  • Telecommunication Technician

Degrees

  • Master of Science
  • Bachelor of Science

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