LiveCareer-Resume

breakfast hostess resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Resourceful Customer Service Manager driven to exceed customer expectations and maximize satisfaction. Bringing 25 years of experience in dynamic roles, with success in autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Experienced solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.

Skills
  • Conflict resolution
  • Cooking
  • Email
  • Inventory
  • Quality
  • Kitchen staff coordination
  • Food running
  • Food station setup
  • High-volume dining
  • Dining area maintenance
  • To-go order preparation
  • Process improvement
  • Team management
  • Relationship development
  • Supervision
  • Business operations
  • Operational improvement
  • Performance improvements
  • Quality controls
  • Employee engagement
  • Productivity Standards
  • Process updates
  • Sales and marketing
  • Strategic Planning
  • Staff Management
  • Budgeting
  • Business administration
  • Negotiation
  • Search Engine Optimization
  • Financial Management
  • MS Office
  • Stocking and replenishing
  • Recipes and menu planning
  • Schedule Management
  • Menu development
  • Special requests
  • Food preparation
  • Order delivery practices
  • Performance improvement
  • Food spoilage prevention
  • Commanding leadership style
  • Safe handling procedures
  • Product ordering
  • Menu planning
  • Inspection skills
  • Safe food handling
  • Quality control
  • Food assembly
  • Project organization
  • Problem resolution
Education
New England College Henniker, NH Expected in 04/2023 Associate of Science : Psychology - GPA :
Work History
National Institutes Of Health - Breakfast Hostess
Baltimore, MD, 11/2018 - 02/2019
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Answered customer questions about hours, seating and [Type] information.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Public Consulting Group - Cook Supervisor
East Orange, NJ, 02/2015 - 05/2018
  • Trained rotating inmate work crew regarding: Food safety Contamination Hand washing Sanitizing equipment and trays Proper usage of kitchen equipment Cooking, holding, serving and storage temperatures Recipe comprehension and adherence Ingredient conversion Portion sizes Cooking methods Created daily plan based on menu Baked goods needed Next meal served Next days menu Prep required Assigned daily jobs to crew Communicated rules and expectations with staff clearly Followed menu that provides for calorie and nutritional requirements set by the state Cooked and prepared meals for service Close monitoring of tray construction, proper portion sizes and plating of special dietary requirements Delivery of meals on time as required by law Check that the correct number of meals goes to each unit Placed order weekly Work within a monthly budget Monitored inventory, food waste, cost per meal Prepared staff meals Conflict resolution.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Cultivated positive relationships with vendors to source best ingredients at best prices.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Mentored more than 12 kitchen staff at all levels to prepare each for demanding roles.
  • Supervised and enhanced work of 12-person team producing more than 1000 plates per day.
Credit Advisors Foundation - Enrollment Supervisor
City, STATE, 04/2006 - 07/2014
  • Answered inbound calls Prepared budget plans based on client income, expenses, and debt Counseled clients on credit, credit types, credit reports, bankruptcy, budgets, and mortgage issues.
  • Obtained client credit reports Reviewed credit reports Explained information obtained from reports to clients Recorded and accounted for any cash payments received Made bank deposits as required Administered classes in the office for clients requiring bankruptcy education certification.
  • Prepared action plans for all clients.
  • Followed up with all clients regularly or as needed using phone, letter and/or email.
  • Supervised 6 to 10 enrollment counselors Monitored calls focusing on counselor’s ability to communicate and meet client needs.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Supervised and guided new employees on Debt Management Programs and customer service and responded quickly to questions, which improved understanding of job responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

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Resume Overview

School Attended

  • New England College

Job Titles Held:

  • Breakfast Hostess
  • Cook Supervisor
  • Enrollment Supervisor

Degrees

  • Associate of Science

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