Proficient in the use of Microsoft Excel, PowerPoint, Word
Asset Management/Inventory Control
Accounts Payable/Accounts Receivable
Financial Reporting and Analysis
Branch Service Manager I May 2013 to CurrentEnterprise Bank － Billerica, MA
Ensure branch staff are effectively coached, trained, and motivated Prospect and create new client relationships Generate new business and identify cross-selling opportunities Strengthen existing relationships to ensure client's needs are met Schedule staff to fulfill daily operational needs Selected Achievement/Award: Recipient of 2014 "Excellence in Leadership" Award.
This award recognizes individuals who influence others to accomplish an objective and direct the organization in a way that makes it more successful.
Bank Head Teller December 2012 to May 2013TD Bank － Lawrence, MA
Provided leadership, conflict resolution, process improvement and communication to the Teller Line Demonstrated competency and accountability with store operation standards Supported, mentored, and coached team members in their professional development Assisted in Staff scheduling Opened and Maintained accounts to deliver customer needs Provided Legendary WOW! Service.
Bank Assistant Head Teller September 2011 to December 2012TD Bank － Methuen, MA
Assisted in the supervision of Tellers Provided day-to-day leadership Ensured proper cash handling by training and directing Tellers Assisted in Cash Management Assisted in all Head Teller and Teller duties when needed.
Bank Teller I December 2010 to September 2011TD Bank － Lawrence, MA
Delivered and satisfied customer needs while providing courteous and efficient customer service Consistently seek to delight our customers while providing a WOW! Experience Processed customer transaction including check cashing, withdrawals, deposits and much more Adhered to operational and security policies and procedures Recognized cross-selling opportunities and referred customers Sales Representatives Exceeded teller difference standards Contributed to a positive team environment through teamwork and team spirit.
Cross-Departmental Operator January 2006 to December 2010Advance Polymers, Inc － Salem, NH
Assisted in maintaining inventory control and asset management database.
Assisted in managing materials management independently.
Assisted in the production and management of raw materials, reporting and allocations.
Resident Assistant January 2007 to January 2008Southern New Hampshire University － Manchester, NH
Responsible for maintaining an atmosphere conductive to both enjoyment and study for student residents while enforcing campus policies.
Monthly duties included weekly staff meetings, maintaining leadership and good communication amongst student residents, and organizing floor activities.
Bachelor of Science : Accounting/Finance, May 2010Southern New Hampshire University － Manchester, NHGPA: GPA: 3.385Accounting/Finance GPA: 3.385
Helped serve dinner at Billerica's 2014 Annual Senior Sweet Heart Dance for Billerica Alliance Assisted at 2014 Annual Blues N' Brews in Billerica for Billerica Library Foundation Assisted with 2013 Bedford Rotary Raffle for Mali Health Organization Assisted with construction of Enterprise Bank Float for Billerica's 2013 Yankee Doodle Parade Walked in 2014 LGH Cancer Walk representing Enterprise Bank Walked in 2014 Chelmsford July 4th Parade representing Enterprise Bank Walked in 2014 Billerica Yankee Doodle Parade representing Enterprise Bank
Accounts Payable, Accounts Receivable, Asset Management, ATM, cash handling, Cash Management, Coaching, conflict resolution, client, customer service, Data Entry, database, directing, Financial Reporting, Inventory Control, Leadership, Lotus Notes, managing, materials management, materials, meetings, Microsoft Excel, PowerPoint, Word, organizing, policies, process improvement, reporting, selling, Sales, Scheduling, supervision, Team Management, teamwork
Volunteer Work: Helped serve dinner at Billerica's 2014 Annual Senior Sweet Heart Dance for Billerica Alliance Assisted at 2014 Annual Blues N' Brews in Billerica for Billerica Library Foundation Assisted with 2013 Bedford Rotary Raffle for Mali Health Organization Assisted with construction of Enterprise Bank Float for Billerica's 2013 Yankee Doodle Parade Walked in 2014 LGH Cancer Walk representing Enterprise Bank Walked in 2014 Chelmsford July 4th Parade representing Enterprise Bank Walked in 2014 Billerica Yankee Doodle Parade representing Enterprise Bank