Committed individual who can provide excellent service and solution
* skilled at providing banking advice and processing transactions. Authorized loan officer NMLS Mortgage licensing.
UNIX, Windows, Mac OS X
SQL, HTML, XML, VBScript
Oracle, DB2, Microsoft Access
Notes, MS Office, MS Excel, Power Point,
QTP, UFT, HP Quality Center, HP ALM
Windows, Unix, Linux, Mac OSX, VMWare
Branch Sales & Service Associate03/2016 to 08/2016PNC BANKDulles, VA
Submit loan applications, investment and mortgage referrals, opened new deposit accounts, wire transfers.
Opened and processed products offered by the bank.
Cross sold banking products and services.
Determine customer's financial needs and offer them with appropriate packages.
Answer customer questions, probe for information connecting to the customer's needs while providing excellent customer service.
Teller07/2015 to 10/2015The White House Federal Credit Union
Managed federal employee's application * Dealt with customer issues, aiding in resolutions that satisfied management and client.
Maintained all documentation for accounts via banking software and hardware.
Maintained client policies, upgrading them as needed through management channels.
Ensured banking policy and procedure compliance.
Sales Service Representative04/2014 to 05/2015Bank of AmericaFairfax, VA
Advised customers in opening accounts and performing transactions Collected customer information and input data into the system, ensuring confidentiality at all times Assisted customers with taking out different types of loans, including personal, auto, home equity Meet with new bank customers to explain all the services and features the bank has to offer Greeted bank customers upon entry and assist them in whatever they need Processed transfers, check cashing, deposits, withdrawals, etc.
for drive-through or walk-in customers Assisted customers in opening checking or savings accounts Comcast Manassas, VA Direct sales.
11/2013 to 04/2014
Managed door-to-door sales of broadband services.
Formulated daily reports as needed by the supervisor Represented company services to prospects and current subscribers Solicited customers through door-to door sales, events and scheduled appointments in order to maximize sales of Xfinity Communication products.
Nurtured relationships with prospects and existing customers and ensured customer satisfaction Maintained accurate sales records and other documentation.
Shift Supervisor11/2011 to 11/2013CVS PharmacyFairfax, VA
Computed sales prices, total purchases and processed payments Opened and closed the store as required.
Perform all safety and security tasks Placed special orders and called other stores to find desired items Facilitated monthly and quarterly physical inventory counts Replenished floor stock and processed shipments to ensure product availability for customers.
Education and Training
Business Administration AS
Licences and Certifications
*NMLS Mortgage licensing
*Private Security Service RegistrationNorthern Virginia Community College
Adobe Photoshop, banking, broadband, Business Administration, hardware, client, customer satisfaction, excellent customer service, Database, Direct sales, documentation, equity, XML, features, financial, HP, HTML, DB2, inventory, Notes, Mac OS, Microsoft Access, MS Excel, MS Office, Power Point, Windows, Operating System, Oracle, policies, QTP, Quality, safety, sales, SQL, supervisor, UNIX, upgrading, VBScript