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Branch Operations Officer Resume Example

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BRANCH OPERATIONS OFFICER
Summary
  • Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
  • Organized and detail-oriented Branch Operations Officer with 3years of cash handling and customer service experience. Understands general accounting and finance concepts.
Highlights
  • Strong sense of banking ethics.
  • Cash dispenser operation
  • Safe and vault operation
  • Reliable
  • Friendly
  • Organized
  • Strong work ethics
  • Troubleshooting and problem solving
  • Dedicated

  • Cash handling
  • Risk management expertise
  • Bilingual in Hindi

 

  • Qualified in commercial servicing
  • Debt and credit management
  • Skills in Insurance fraud expertise
  • Knowledge MySQL,Software Testing


Accomplishments
  • Balanced daily cash drawers and vaults totaling an average of $ 63000.
  • Consistently achieved a 60% teller balancing average.

 

  • Identified and acquired [] high-value new clients for the company.
  • Streamlined the branch operations, resulting in a 5% reduction in operating budget.
  • Boosted customer satisfaction ratings by 10% in under 7 months.
  • Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Experience
Hdfc BankOctober 2007 to June 2010Branch Operations Officer
Irinjalakuda, Kerala,India
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Adhered to HDFC bank security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Opened new customer accounts, including checking, savings and lines of credit.

 

 

 

ICICI Pru Life InsuranceMarch 2007 to October 2010Management Trainee
Cochin, kerala,India
Education
Little Flower Convent English school2000High School DiplomaIrinjalakuda, Kerala, India
ST Marys Higher Secondary School 2002GED: CommerceIrinjalakuda, Kerala., India
Sri Krishna College Of Arts and Science2003BBA: Bachelor in Business ManagementRedmond, WA, India
  • Course work in Organizational Behavior in KSE ltd,Irinjalakuda ,Thrissur
  • Performed Operations and Quality Management in the project work.
Guruvayurappan Institute of Management 2005MBA: Masters in Business ManagementRedmond, WA, India

Course work conducted in part of curriculum in Human Resource in 

Employment safety and health measures in APPOLO TYRES ltd,Cochin,India 

Flexasoft soluations2012software TestingRedmond, WA, United States

 

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Resume Overview

Companies Worked For:

  • Hdfc Bank
  • ICICI Pru Life Insurance

School Attended

  • Little Flower Convent English school
  • ST Marys Higher Secondary School
  • Sri Krishna College Of Arts and Science
  • Guruvayurappan Institute of Management
  • Flexasoft soluations

Job Titles Held:

  • Branch Operations Officer
  • Management Trainee

Degrees

  • High School Diploma
    GED : Commerce
    BBA : Bachelor in Business Management
    MBA : Masters in Business Management
    software Testing

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