Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Skills
Attention to Detail
Customer Relations
Document Coding and Classification
Bill Payment and Recordkeeping
QuickBooks
Time Management
Relationship Building
Data Entry and 10-Key
Accounts Receivable
Proactive and Self-Motivated
Creative Problem Solving
Microsoft Office
Handling Confidential Materials
Word Processing
Work History
Bookkeeper, 11/2021 to Current Krispy Kreme – Homewood, IL,
Established QuickBooks accounting system to reflect accurate financial records.
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Maintained and processed invoices, deposits and money logs.
Verified accurate recordkeeping processes, reducing financial inconsistencies.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Organized and carried out proactive month-end, quarterly and year-end processes.
Completed payroll for employees and maintained detailed records of procedures.
Supported operations by communicating with customers, filing documents and managing data.
Calculated deductions and processed payroll for employees.
Investigated daily variances and corrected errors to resolve discrepancies.
Reviewed and processed employee expense reports and vendor invoices for payment.
Increased customer satisfaction by filing taxes on time and promptly resolving issues.
Established QuickBooks accounting system to reflect accurate financial records
Waitress, 12/2017 to Current Holiday Retirement – Chico, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept server areas clean and stocked to increase efficiency while working tables.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to help customers make food choices.
Checked identification for minimum age for sale of alcoholic beverages.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Inspected dishes and utensils for cleanliness.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials and took drink orders.
Front Desk Receptionist, 11/2020 to 11/2021 Great Expressions Dental Centers – Troy, MI,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Monitored office supplies by checking inventory and placing orders.
Transcribed phone messages and relayed to appropriate personnel.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Lead Teacher, 08/2011 to 03/2018 Kindercare – Hillsborough, NJ,
Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Increased student involvement in program offerings through strategic redesign of program processes and methods.
Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Conferred with parents about student progress to boost family involvement and enhance student support.
Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Observed and recorded teacher methods to suggest improvements and increase student interest.
Oversaw work of teaching team to optimize student education.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Worked one-on-one with students and student teachers to increase overall classroom success.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
High School Diploma: , Expected in 06/2009 Lee Davis High School - Mechanicsville, Virginia, GPA:
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