Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.

  • Attention to Detail
  • Customer Relations
  • Document Coding and Classification
  • Bill Payment and Recordkeeping
  • QuickBooks
  • Time Management
  • Relationship Building
  • Data Entry and 10-Key
  • Accounts Receivable
  • Proactive and Self-Motivated
  • Creative Problem Solving
  • Microsoft Office
  • Handling Confidential Materials
  • Word Processing
Work History
Bookkeeper, 11/2021 to Current
Krispy KremeHomewood, IL,
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained and processed invoices, deposits and money logs.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Calculated deductions and processed payroll for employees.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.
  • Established QuickBooks accounting system to reflect accurate financial records
Waitress, 12/2017 to Current
Holiday RetirementChico, CA,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
Front Desk Receptionist, 11/2020 to 11/2021
Great Expressions Dental CentersTroy, MI,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Lead Teacher, 08/2011 to 03/2018
KindercareHillsborough, NJ,
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Oversaw work of teaching team to optimize student education.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
High School Diploma: , Expected in 06/2009
Lee Davis High School - Mechanicsville, Virginia,

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School Attended

  • Lee Davis High School

Job Titles Held:

  • Bookkeeper
  • Waitress
  • Front Desk Receptionist
  • Lead Teacher


  • High School Diploma

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