- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
- Attention to Detail
- Customer Relations
- Document Coding and Classification
- Bill Payment and Recordkeeping
- QuickBooks
- Time Management
- Relationship Building
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- Data Entry and 10-Key
- Accounts Receivable
- Proactive and Self-Motivated
- Creative Problem Solving
- Microsoft Office
- Handling Confidential Materials
- Word Processing
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Bookkeeper, 11/2021 to Current
Krispy Kreme – Homewood, IL,
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Completed payroll for employees and maintained detailed records of procedures.
- Supported operations by communicating with customers, filing documents and managing data.
- Calculated deductions and processed payroll for employees.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
- Established QuickBooks accounting system to reflect accurate financial records
Waitress, 12/2017 to Current
Holiday Retirement – Chico, CA,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
Front Desk Receptionist, 11/2020 to 11/2021
Great Expressions Dental Centers – Troy, MI,
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Monitored office supplies by checking inventory and placing orders.
- Transcribed phone messages and relayed to appropriate personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Lead Teacher, 08/2011 to 03/2018
Kindercare – Hillsborough, NJ,
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Oversaw work of teaching team to optimize student education.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
High School Diploma: , Expected in 06/2009
Lee Davis High School - Mechanicsville, Virginia,
GPA:
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