Experienced and personable Office Management and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and efficient with multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Driven manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance.
Excellent relations with team and clients with strong financial/ analysis background. “Everybody loves Lara”. I've worn a variety of hats in several small businesses. I'm a self starter who isn't afraid to identify a situation, come up with solutions and get my team on board.
I'm a creative & flexible fast learner and am highly adaptable to new environments. I apply my skills & creativity to a variety of industries.
* Excellent Customer Service and Conflict resolution skills
* Excellent Team management skills including Staff education and training
* Office administration including workflow planning & data management
* Bookkeeping including Account Reconciliation, inventory, Invoice and payment processing & report preparation
* Strong organizational skills
* Credit card processing & reconciliation
* Friendly & efficient collections
* Project Management
* CRM management
Successfully grew a customer service based business from inception to on track to gross $500K in under 8 years.
Implemented new software and systems in all three jobs to improve efficiency.
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