A results-driven and forward-thinking CUSTOMER SERVICE PROFESSIONAL with highly specialized experience in
retail and logistics. Demonstrated abilities in utilizing analytical and problem solving skills to achieve desired results while
interacting with varied departments, suppliers, and the end customers. A performance driven communicator who delivers on
clients expectations, effectively utilizes time and resources to assure continued business. Customer Service Turn Goals Report Analysis
*Product Flow KPIs Inventory Forecasting
*Distribution Modular Execution Training
*Inventory Management Item Set-Up Supplier Relations
Quick Books, Retail Link, Microsoft Word, Excel, Outlook
01/2003 to 01/2014
BookkeeperTHE AUTO CENTER － Pea Ridge, Arkansas
Maintained company accounting.
Prepared statements, invoices, filed all returns and reports, including tire waste fee, sales tax, and
Processed accounting tasks via Quick Books.
Managed collection calls.
Deposited bank funds, maintained inventory, and
provided customer service.
01/1996 to 01/2017
Replenishment ManagerWAL-MART HOME OFFICE, INC － Bentonville, Arkansas
Developed and implemented strategies to maintain product flow, inventory levels, and turn goals for stores and distribution centers.
Developed and collaborated with merchants and suppliers on inventory flow strategies.
Analyzed replenishment parameters to achieve
inventory goals and resolve in-stock issues.
Maintained data in GRS and Retail Link.
Oversaw $150,000,000 category while maintaining 98.7% in-stock level and other key performing indicators (KPI).
Managed new product implementation ensuring correct set-up, order and on-time delivery.
Required multiple coordination.
Analyzed and forecast inventory demand within Dry Grocery, Bakery, and Frozen Departments, to identify inventory highs
and lows and improve bottom line.
Provided customer support with Distribution Centers to enable delivery of product and push product to the store.
01/1977 to 01/1996
Customer Service RepresentativeLEMKE WHOLESALE － Rogers, Arkansas
Provided customer service, scheduling, and managed office.
Processed and keyed customer orders.
Scheduled truck appointments for inbound deliveries.
Oversaw bank deposits and processing of monthly statements.
Answered calls from customers, providing assistance on their orders.