Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with successful team. Results-focused helps professional with strength in listening, organizing, and completing any task. Proactive leader with strengths in communication and collaboration. Proficient in leveraging organizational skills and interpersonal skills knowledge to promote a productive work atmosphere. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Highlights
Maintains strict confidentiality
Medical Manager Software
Electronic Medical Record (EMR) software
ICD-9 coding
CPT and HCPCS coding
Internal medicine billing
Team player with positive attitude
Proficient in Microsoft Office
E-Clincal and Medisoft billing systems
Interpreting instruction
HIPAA compliance
Medical billing software
Strong planning skills
Technical expertise
Strong work ethic
Deadline-driven
Exercises good judgment
Tech Savvy
Active listening
Positive atmosphere promotion
Differentiated instruction specialist
Curriculum development
Public speaking
Excellent reading comprehension
Essay writing technique development
Proofreading/editing
Calm under pressure
Organizational development knowledge
Accomplishments
Successfully homeschooled son (honor student) through twelve years of school while working and attending college.
Experience
Book / Record Keeper, 03/2004 - Current John E. Mixson Heating & Air – City, STATE,
Improved customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to advertising problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new merchandise promotion opportunities.
Learned Business Budgets (computer based flow-sheet) and HVAC terminology to support office needs.
Maintain business banking, business account budgets, and customer records for family owned company
100% accuracy utilizing Office One Note and Quicken Books, Excel, Access
Increased budget finances for purchasing of equipment and allocating funds for specific job needed materials by 25% through cutting costs of unnecessary expenses
Oversee all deposits, handle all accounts payable and calculate end of month sales.
Complete financial budgets w/all financial information needed and prepare profit-loss spreadsheets for tax documentation
100% accuracy formulating job proposals, invoices, and receipts on a weekly basis
Tested students with quizzes, essays and exams to gauge learning effectiveness.
Used variety of teaching techniques to encourage student critical thinking and discussion in mathematical, history, and language courses.
Promoted collaboration and problem-solving skills by facilitating projects and one-on-one discussions.
Assessed student learning and growth through weekly and monthly evaluations, essays and daily assignments.
Employed wide variety of fiction and non-fiction textual materials to encourage students to read independently.
Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
Taught students through various stages of cognitive, linguistic, social and emotional development.
Differentiated instruction according to student ability and skill level.
Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Fostered positive, student-centered classroom environment by encouraging opinion sharing.
Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by my personalized knowledge of the students needs and desires
Learned patience and understanding and personal growth while watching my children learn and develop in their own, unique way.
Billing Specialist/MA/Office Manager, 09/2011 - 01/2013 Legacy Internal Medicine – City, STATE,
Handled working claims, collections; assisted the working physician with patient HPI and medical documentation.
Implemented strict processes for accounts receivables, insurance, patient balance, as well as aging reports.
Within first six months of employment, collected over $30,000 of outstanding balances (increased years profit by 25%)
Produced profit loss spreadsheets on a weekly basis.
Reduced costs of production by implementing paperless system within the first 9 months of employment
Reduced insurance denials by 75% through contacting insurance providers to verify correct insurance information and obtained authorization for proper billing codes
Produced 90% payment rate through proper coding on 30+ claims per week, investigating and resolving issues to maintain billing accuracy
Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Established, enforced, and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle time frame.
Increased patient payment by 80% through verifying patient insurance coverage, creating financial plan according to treatment schedules for collections and communicating between patient and billing company regarding health insurance
Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
Assisted customers with invoice questions, special invoicing, reporting, corrections, and write-offs and resolved customer issues discovered during invoicing and collection process.
With over 90% accuracy, loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors
Resolved variances in accounts and reconciled histories with bank statements.
Office Receptionist/Kennel Manager, 08/2000 - 01/2007 Animal Medical Clinic Of GC/Goose Creek B&B – City, STATE,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Took accurate messages for staff and management to facilitate open and speedy communication.
Managed 4-line system to handle more than 60 incoming calls per day.
Entered data in veterinarian office software to keep records of client/customer information.
Scheduled appointments based on each veterinarian's availability and established load parameters.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Processed payments for services provided and updated accounts to reflect balance changes.
Responded to customer concerns and issues by giving information pertinent to their concerns or directing them to the correct product(s) needed.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education
Bachelor of Science: Ministry Leadership, Business Emphasis, Expected in 07/2020 - Lee University - Cleveland, TN GPA:
Summa cum laude graduate
3.95 GPA
Major in Leadership
: Medical Billing, Expected in 2010 - Allied Business School - , GPA:
Completed Certification program with a 98% average.
This course of study highlighted and delved into Billing, cleaning/scrubbing claims, Office management, HIPPA Laws, and all Insurance protocols.
: Medical Transcription, Expected in 2008 - Allied Business School - , GPA:
Complete certification program with 90% average
This course highlighted and delved into Medical Terminology and Physiology, while perfecting listening skills.
Activities and Honors
Praise and Worship Leader 10+ years (developed public speaking)
Aides in church plays (fosters organization and production)
Donates to and volunteered with Church Clothes Closets
Actively cares for the elderly, aiding in bathes, feeding and cleaning homes.
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