Experienced buyer and manager for a nationally recognized independent bookstore. Strong management and customer service skills, as well as excellent book knowledge. Experienced with hiring, training and scheduling staff. Extensive knowledge of bookselling industry.
-Implemented the entering of used books into store POS system, allowing for sales and inventory information to be utilized and improving culling
-Significantly reduced payroll in first year as Floor Manager through better hiring, training and scheduling
-Improved training of used book traders utilizing POS system
-First buyer to successfully complete training with head buyer
-Had reviews published in industry publications and represented store to media outlets, including The New York Times
-First reader for the Dayton Literary Peace Prize 2010-2013
-Attended industry conferences including BEA, Winter Institute and MPIBA (panelist 2011)
Review catalogs (using Edelweiss on-line or paper catalogs) in order to meet with publisher reps and order stock for store. Assist with several new co-op programs and displays with major publishers. Communicate upcoming releases to staff and distribute advanced readers copies to staff. Work with fellow buyers to cull and return inventory. Throughout this time assist on the floor with regular bookselling duties when needed.
Manage store trade counter and used book inventory. Choose and train floor staff to evaluate and trade-in used books for stock. Run day-to-day operation of trade counter, including manning the counter several hours a week. Implemented entering of used books into store's POS system for the first time in store history - enabling accurate inventory and sales numbers to be known. Manage culling of used books.
Managed floor staff of 20-25 booksellers. In charge of hiring, training and scheduling. Had regular meetings with upper management to communicate staff concerns and reviews. Managed quarterly staff rec program, including forwarding recommendations to the appropriate publisher reps. Addressed customer inquiries and resolved complaints.
Opened and closed store, overseeing staffers on duty. Worked with Floor Manager to address staff feedback and performance, and to respond to customer issues. Heavy emphasis on customer service and handselling.
Handselling, shelving, section maintenance, and customer service including cash registers and information stations. In charge of store periodicals section.
In charge of receiving, displaying and returning all magazines for large bookstore. Worked with several magazine distributors. Continued to assist with general bookseller duties throughout this period.
Handselling, shelving, section maintenance and customer service including cash registers and information stations.
Liberal Arts coursework
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