Billing Specialist/ Analyst Resume Example City Of Atlanta Watershed Department

BILLING SPECIALIST/ ANALYST

Professional Summary

Successful 7-year blended background in overseeing billing reimbursement, evaluating payments, implementing financial compliance procedures. Exceptional track record of executing billing policies and procedures that confidently influences the corporate profitability, and overall efficiency. Recognized for continuously exceeding work process billing metrics.

Skills

Policies & Procedures
Matrix Management
Relationship Building
Data Integration
Billing Resolution
Risk Management
Complex contract Review
Financial Analyst
System Maintenance
Financial Reporting
Automate, Spread sheets
Benefits, Strategy
Billing, Travel arrangements
C, Annual reports
Competitive
Credit
Clients

Database
Financial
Financial Analyst
Financial Reporting
Government
Graphics
Hiring
Inventory
Excel
Office
Payroll
Policies
Presentations
Profit
Quality control
Relationship Building
Retail
Risk Management
Sales
Selling
Scripts
Siebel
Spreadsheets

Work History

Billing Specialist/ Analyst, 07/2016 to 10/2019
City of Atlanta Watershed Department – Atlanta, GA

Resolved Utility Billing payment over 20%, miss-readings; recalculated and adjusted incorrect billing cycles for commercial and domestic accounts •Examined requests, complaints, and initiated appropriate action; created work orders to resolve service issues and performed liaison responsibilities for mayor's office •Identify 'No Reads” meters; back bill and credit customer account based on COA metrics •Review and resolved meter readings, work orders completion, in Enquesta, Hansen, Siebel •Coordinated with utility field, mayor's office, waste management on escalated accounts to determine deposits, restoration of service requirements, orders install, contract agreement •Analyzed customer billing cycle to calculate and resolved customer consumption errors.

Corporate Account Management, 06/2014 to 07/2016
JP Morgan – Atlanta, GA

Analyzed private sector accounts for array of clients contracted through Lesconcierges to conduct financial annual reports for JP Morgan upper-management and C Level Executives •Produced and implemented efficient travel arrangements for private accounts through JP Morgan •Collected customer revenue in JP Morgan Database to track quality control, risk assessments, data breaches •Increased data control, graphics, systematic errors for JP annual and quarterly reports by 20% •Create and transfer JP Morgan revenue data into excel to integrate into Pivot Table/VLOOKUP for financial analytics review •Drove operational improvements which resulted in savings and improved profit margins by 15.

Retail Staffing Specialist/HR, 12/2013 to 05/2014
Home Depot – Atlanta, GA

Executed hourly talent acquisition process by 20% for Home Depot's U.S.
Retail stores • Provide requisition status for reference check, background checks to hiringmanagement team • Build job database to search for candidates to present to store management hiring needs • Submitted daily payroll invoices, leave request, FMLA reports for internal employees • Delivered sourcing strategy to ensure timely identification of high qualify candidates • Implemented process improvements to automate office operations for accuracy retention.

03/2013 to 08/2013
DFCS, Family Independences Case Management, DFCS – Atlanta, GA

Established new database for tracking applicant status on new programs •Aided placements of children with families based on government compliance •Reviewed case files every 6 months to ensure ongoing eligibility for government benefits •Determined qualifications of new applicants, based on intake data generated from application •Monitor DFCS system for fraud regularly reviewing files within caseload •Analyzed applications to approved citizens (food, cash, medical, adult day care benefits.

Sales Associate, 06/2012 to 02/2013
Vonage-Home Phone – Atlanta, GA

Exceeded minimum sales quota in region by 30% for sales retention •Recommended changes in products, service, policy by evaluating results with competitive developments •Provided feedback to management using financial statistical data, sale spread sheets •Trained new employees on Vonage software, products, sales scripts, process request •Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases •Prepared invoices for sales inventory details daily to management workforce.

Executive Administrative Assistant/HR, 01/2011 to 05/2012
WSTU Radio – Atlanta, GA

Increased sponsorships by 10% to ensure revenue growth •Performed analytics dynastic on monthly expense allocation •Updated confidential on-boarding paperwork into system database •Performed monthly invoices to various fundraisers investors based on company needs •Processed leave of absence/payroll/attendance spreadsheets for internal employees •Formulated updated spreadsheets to crafted presentations to support executive team efficiency.

Education

Bachelor of Arts: Mass Communication, 2012
Clark Atlanta University - Atlanta, GA

Work History

Billing Specialist/ Analyst, 07/2016 to 10/2019
City of Atlanta Watershed Department – Atlanta, GA

Resolved Utility Billing payment over 20%, miss-readings; recalculated and adjusted incorrect billing cycles for commercial and domestic accounts •Examined requests, complaints, and initiated appropriate action; created work orders to resolve service issues and performed liaison responsibilities for mayor's office •Identify 'No Reads” meters; back bill and credit customer account based on COA metrics •Review and resolved meter readings, work orders completion, in Enquesta, Hansen, Siebel •Coordinated with utility field, mayor's office, waste management on escalated accounts to determine deposits, restoration of service requirements, orders install, contract agreement •Analyzed customer billing cycle to calculate and resolved customer consumption errors.

Corporate Account Management, 06/2014 to 07/2016
JP Morgan – Atlanta, GA

Analyzed private sector accounts for array of clients contracted through Lesconcierges to conduct financial annual reports for JP Morgan upper-management and C Level Executives •Produced and implemented efficient travel arrangements for private accounts through JP Morgan •Collected customer revenue in JP Morgan Database to track quality control, risk assessments, data breaches •Increased data control, graphics, systematic errors for JP annual and quarterly reports by 20% •Create and transfer JP Morgan revenue data into excel to integrate into Pivot Table/VLOOKUP for financial analytics review •Drove operational improvements which resulted in savings and improved profit margins by 15.

Retail Staffing Specialist/HR, 12/2013 to 05/2014
Home Depot – Atlanta, GA

Executed hourly talent acquisition process by 20% for Home Depot's U.S.
Retail stores • Provide requisition status for reference check, background checks to hiring management team • Build job database to search for candidates to present to store management hiring needs • Submitted daily payroll invoices, leave request, FMLA reports for internal employees • Delivered sourcing strategy to ensure timely identification of high qualify candidates • Implemented process improvements to automate office operations for accuracy retention.

03/2013 to 08/2013
DFCS, Family Independences Case Management, DFCS – Atlanta, GA

Established new database for tracking applicant status on new programs •Aided placements of children with families based on government compliance •Reviewed case files every 6 months to ensure ongoing eligibility for government benefits •Determined qualifications of new applicants, based on intake data generated from application •Monitor DFCS system for fraud regularly reviewing files within caseload •Analyzed applications to approved citizens (food, cash, medical, adult day care benefits.

Sales Associate, 06/2012 to 02/2013
Vonage-Home Phone – Atlanta, GA

Exceeded minimum sales quota in region by 30% for sales retention •Recommended changes in products, service, policy by evaluating results with competitive developments •Provided feedback to management using financial statistical data, sale spread sheets •Trained new employees on Vonage software, products, sales scripts, process request •Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases •Prepared invoices for sales inventory details daily to management workforce.

Executive Administrative Assistant/HR, 01/2011 to 05/2012
WSTU Radio – Atlanta, GA

Increased sponsorships by 10% to ensure revenue growth •Performed analytics dynastic on monthly expense allocation •Updated confidential on-boarding paperwork into system database •Performed monthly invoices to various fundraisers investors based on company needs •Processed leave of absence/payroll/attendance spreadsheets for internal employees •Formulated updated spreadsheets to crafted presentations to support executive team efficiency.

Skills

Policies & Procedures

Matrix Management

Relationship Building

Data Integration

Billing Resolution

Risk Management

Complex contract Review

Financial Analyst

System Maintenance

Financial Reporting,

Automate, benefits, Billing, C, competitive, credit, clients, Database, financial, Financial Analyst, Financial Reporting, government, graphics, hiring, inventory, excel, office, payroll, Policies, presentations, profit, quality control, Relationship Building, retail, Risk Management, sales, selling, scripts, Siebel, spreadsheets, spread sheets, strategy, travel arrangements, annual reports

Resume Overview

Companies Worked For:

City of Atlanta Watershed Department
JP Morgan
Home Depot
DFCS, Family Independences Case Management, DFCS
Vonage-Home Phone
WSTU Radio

School Attended

Clark Atlanta University

Job Titles Held:

Billing Specialist/ Analyst
Corporate Account Management
Retail Staffing Specialist/HR
Sales Associate
Executive Administrative Assistant/HR

Degrees

Bachelor of Arts : Mass Communication , 2012

Billing Specialist/ Analyst Resume Example

Resume Score: 80%

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