Bell Attendant Resume Example
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BELL ATTENDANT
Career Overview
Highly enthusiastic customer service professional with 6 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. High-energy Bell Attendant focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Personable Concierge specializing in Sales. Keeps up-to-date on the best restaurants and attractions in the Miami area. Willing to go the extra mile to guarantee customer satisfaction. Energetic hospitality professional with [3] years in the restaurant industry and [3] years in resort properties.
Accomplishments
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent further issues.
Work Experience
Hyatt Hotels Corp.April 2014 to CurrentBell Attendant
Incline Village , NV
Incline Village , NV
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Performed concierge services to help assist our guests.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Monitored room availability using Opera System.
- Referred guests to local restaurants and recommended attractions in the area.
- Greeted all guests in a courteous and professional manner.
- Fostered strong working relationships with all hotel departments.
- Delivered requested items to guests' rooms.
- Recommended top dining and entertainment options for guests in the Miami area.
HornblowerMarch 2011 to July 2012Server
Bangor , WA
Bangor , WA
- Assisted co-workers.
- Assisted diners with seating as needed
- Attempted to limit problems and liability related to customers' excessive drinking
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Bickford Senior LivingJanuary 2011 to March 2014massage Therapist
Overland Park , KS
Overland Park , KS
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.
- Expertly customized conventional physical therapy techniques to meet the specific needs of individual patients.
Core Strengths
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Educational Background
Miami Dade CollegeAssociate of Arts: Hospitality and ManagementCity, State
- Coursework in Accounting, Financial Management and Event Planning
- Coursework in Hospitality and Tourism Management
- Coursework in Hotel Operations Management
Professional Hands Institute2010Massage therapy City, StateDiploma on Professional Body Work and Relaxation. Licensed in Therapy, Reflexology, Shiatsu.
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Resume Overview
School Attended
- Miami Dade College
- Professional Hands Institute
Job Titles Held:
- Bell Attendant
- Server
- massage Therapist
Degrees
- Associate of Arts : Hospitality and Management
Massage therapy
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