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Bell Attendant Resume Example

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BELL ATTENDANT
Career Overview
Highly enthusiastic customer service professional with 6 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. High-energy Bell Attendant focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Personable Concierge specializing in Sales. Keeps up-to-date on the best restaurants and attractions in the Miami area. Willing to go the extra mile to guarantee customer satisfaction. Energetic hospitality professional with [3] years in the restaurant industry and [3] years in resort properties.
Accomplishments
  • Customer Assistance
    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    • Customer Service
      • Researched, calmed and rapidly resolved client conflicts to prevent further issues.
Work Experience
Company NameApril 2014 to CurrentBell Attendant
City, State
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Performed concierge services to help assist our guests.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Monitored room availability using Opera System.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.
  • Fostered strong working relationships with all hotel departments.
  • Delivered requested items to guests' rooms.
  • Recommended top dining and entertainment options for guests in the Miami area.
Company NameMarch 2011 to July 2012Server
City, State
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Company NameJanuary 2011 to March 2014massage Therapist
City, State
  • Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
  • Assisted patients with physical movements to help restore function and lessen pain and disability.
  • Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.
  • Expertly customized conventional physical therapy techniques to meet the specific needs of individual patients.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Adaptive team player
  • Exceptional communicator
  • Exceptional customer service
  • Fluent in English and Spanish
  • Conflict resolution
  • Relationship-building
  • Concierge duties
  • Reading comprehension
  • Exceptional multi-tasker
  • Stress management techniques
  • Observant
  • Empathetic and patient
  • Flexible
  • Complex problem solver
Educational Background
Miami Dade CollegeAssociate of Arts: Hospitality and ManagementCity, State
  • Coursework in Accounting, Financial Management and Event Planning
  • Coursework in Hospitality and Tourism Management
  • Coursework in Hotel Operations Management
Professional Hands Institute2010Massage therapy City, StateDiploma on Professional Body Work and Relaxation. Licensed in Therapy, Reflexology, Shiatsu.
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Resume Overview

School Attended

  • Miami Dade College
  • Professional Hands Institute

Job Titles Held:

  • Bell Attendant
  • Server
  • massage Therapist

Degrees

  • Associate of Arts : Hospitality and Management
    Massage therapy

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