Highly enthusiastic customer service professional with 6 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. High-energy Bell Attendant focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Personable Concierge specializing in Sales. Keeps up-to-date on the best restaurants and attractions in the Miami area. Willing to go the extra mile to guarantee customer satisfaction. Energetic hospitality professional with [3] years in the restaurant industry and [3] years in resort properties.
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent further issues.
Work Experience
Hyatt RegencyApril 2014 to CurrentBell Attendant Miami, FL
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Performed concierge services to help assist our guests.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Monitored room availability using Opera System.
Referred guests to local restaurants and recommended attractions in the area.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
Delivered requested items to guests' rooms.
Recommended top dining and entertainment options for guests in the Miami area.
Texas de BrazilMarch 2011 to July 2012Server Hallandale Beach, FL
Assisted co-workers.
Assisted diners with seating as needed
Attempted to limit problems and liability related to customers' excessive drinking
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
extra Care Medical CenterJanuary 2011 to March 2014massage Therapist Miami, FL
Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
Assisted patients with physical movements to help restore function and lessen pain and disability.
Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.
Expertly customized conventional physical therapy techniques to meet the specific needs of individual patients.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Adaptive team player
Exceptional communicator
Exceptional customer service
Fluent in English and Spanish
Conflict resolution
Relationship-building
Concierge duties
Reading comprehension
Exceptional multi-tasker
Stress management techniques
Observant
Empathetic and patient
Flexible
Complex problem solver
Educational Background
Miami Dade CollegeAssociate of Arts: Hospitality and ManagementMiami, FL
Coursework in Accounting, Financial Management and Event Planning
Coursework in Hospitality and Tourism Management
Coursework in Hotel Operations Management
Professional Hands Institute2010Massage therapy Miami, FLDiploma on Professional Body Work and Relaxation. Licensed in Therapy, Reflexology, Shiatsu.
