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Behavioral Health Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Qualified Psychiatric Technician providing 4 years of experience in delivering treatment for mental health and substance abuse. Dedicated and energetic with excellent listening skills and the ability to establish therapeutic relationships aiding to be a great Contact Representative for your company. Genuine in offering quality patient care by fostering relationships, counseling and building communication to treat various types of patients and collaborate with family members. Expert in maintaining upbeat attitude and achieving peak performance.
Skills
  • Creative Problem Solving
  • Records maintenance
  • Creative
  • Planning
  • Behavioral Health
  • Telephone etiquette
  • Advocacy and Counseling
  • Team building
  • Program understanding and advisement
  • Administrative, Read
  • Administrative duties, Research
  • Administrative support, Safety
  • Advisement, Sales
  • Behavioral Health, Surveys
  • Case management, Technical assistance
  • Charts, Telephone
  • Conflict resolution, Telephone etiquette
  • Counseling, Therapy
  • Creative Problem Solving, Typing
  • Credit, Written communication skills
  • Client
  • Clients
  • Debit
  • Developmental disabilities
  • Diagnosis
  • Disease management
  • Documentation
  • Email
  • Filling
  • Injections
  • Team building
  • Medication administration
  • Meetings
  • Mental health
  • Excel
  • Win
  • Word
  • Primary care
  • Protocols
  • Quality assurance
Work History
Behavioral Health Technician, 01/2018 to Current
Unitypoint Health Anamosa, IA,
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Completed daily client rounds and tracked client movements.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Learned to recognize behaviors associated with substance abuse and recognize signs of being under influence of alcohol or drugs.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Delivered counseling services, including one-on-one, group therapy and 10 to average of 20 patients per day.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Mental Health Technician, 01/2015 to Current
Catholic Health Initiative Bremerton, WA,
  • Called high-risk individuals weekly as designated by primary care physician.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provided administrative support to clinical staff and managers.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Supported patients by identifying and addressing mental health challenges.
  • Provided excellent service to patients through personable communication.
  • Verified patient health history and contact information for chart accuracy.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Effectively managed daily charting for each patient.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
Cashier/Support Specialist, 11/2014 to 09/2018
Bickford Senior Living Springfield, IL,
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Welcomed customers, aiding help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales 20 % by suggesting specific purchases to customers and Management.
, 03/2017 to 10/2017
Qualified Disable Disability Professional, The Arc Of Jefferson County City, STATE,
  • Case management experience overseeing caseloads of 40 consumers.
  • Experience working with individuals with intellectual disabilities.
  • Proficient in administrative duties including computer skills including typing, excel and word.
  • Solid verbal and written communication skills.
  • Expertise in composing training tools to enrich lives of clients in living independent life.
  • Performed training/orientation sessions with clients and support staff.
  • Maintained collaborative working relationships with consumers and their treatment team providing feedback and suggestions through face to face, home visits, telephone and email correspondence.
  • Developed team communications and information for clients Person Centered Plan meetings detailing accurate monthly logs of client's daily activities, person-centered training modules, and detailed life events.
  • Expertise in filling all necessary documentation in correspondence to company's guidelines.
  • Served on Clinical Records Committee.
  • Knowledgeable of mental health terminology, behavioral challenges and diagnoses that impact intellectual and developmental disabilities population.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Concessions Cook/Truck Driver, 01/2010 to 01/2014
Troy University City, STATE,
  • Lead food processor for all athletic events.
  • Delivered food to various locations for all athletic events.
  • Point Person to assist various departments within the company helping to manage the operations of staff and consumers.
  • Peer Support for conflict resolution among customers/staff.
Education
Bachelor of Science: Psychology, Expected in 05/2014
to
Troy University - Troy, AL
GPA:
Work History
Behavioral Health Technician, 01/2018 to Current
Grandview Medical Center Birmingham, AL
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Completed daily client rounds and tracked client movements.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Learned to recognize behaviors associated with substance abuse and recognize signs of being under influence of alcohol or drugs.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Delivered counseling services, including one-on-one, group therapy and 10 to average of 20 patients per day.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Mental Health Technician, 01/2015 to Current
Hill Crest Behavioral Services Birmingham, AL
  • Called high-risk individuals weekly as designated by primary care physician.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provided administrative support to clinical staff and managers.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Supported patients by identifying and addressing mental health challenges.
  • Provided excellent service to patients through personable communication.
  • Verified patient health history and contact information for chart accuracy.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Effectively managed daily charting for each patient.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
Cashier/Support Specialist, 11/2014 to 09/2018
JCPENNEY Alabaster, AL
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Welcomed customers, aiding help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales 20 % by suggesting specific purchases to customers and Management.
, 03/2017 to 10/2017
Qualified Disable Disability Professional, The Arc of Jefferson County Birmingham, AL
  • Case management experience overseeing caseloads of 40 consumers.
  • Experience working with individuals with intellectual disabilities.
  • Proficient in administrative duties including computer skills including typing, excel and word.
  • Solid verbal and written communication skills.
  • Expertise in composing training tools to enrich lives of clients in living independent life.
  • Performed training/orientation sessions with clients and support staff.
  • Maintained collaborative working relationships with consumers and their treatment team providing feedback and suggestions through face to face, home visits, telephone and email correspondence.
  • Developed team communications and information for clients Person Centered Plan meetings detailing accurate monthly logs of client's daily activities, person-centered training modules, and detailed life events.
  • Expertise in filling all necessary documentation in correspondence to company's guidelines.
  • Served on Clinical Records Committee.
  • Knowledgeable of mental health terminology, behavioral challenges and diagnoses that impact intellectual and developmental disabilities population.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Concessions Cook/Truck Driver, 01/2010 to 01/2014
Troy University Troy, AL
  • Lead food processor for all athletic events.
  • Delivered food to various locations for all athletic events.
  • Point Person to assist various departments within the company helping to manage the operations of staff and consumers.
  • Peer Support for conflict resolution among customers/staff.
Skills
  • Creative Problem Solving
  • Records maintenance
  • Creative
  • Planning
  • Behavioral Health
  • Telephone etiquette
  • Advocacy and Counseling
  • Team building
  • Program understanding and advisement,
  • Administrative, administrative duties, administrative support, advisement, Behavioral Health, Case management, charts, conflict resolution, Counseling, Creative Problem Solving, credit, client, clients, debit, developmental disabilities, diagnosis, disease management, documentation, email, filling, injections, Team building, medication administration, meetings, mental health, excel, win, word, primary care, protocols, quality assurance, Read, Research, safety, sales, surveys, Technical assistance, telephone, Telephone etiquette, therapy, typing, written communication skills
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    Resume Overview

    School Attended
    • Troy University
    Job Titles Held:
    • Behavioral Health Technician
    • Mental Health Technician
    • Cashier/Support Specialist
    • Concessions Cook/Truck Driver
    Degrees
    • Bachelor of Science

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