Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Outgoing and diligent Sales Representative offering a comprehensive background in building relationships, superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales and profit goals. Motivated to learn, grow, and excell!

  • Customer Relations/service
  • Compassion
  • Leadership
  • Scheduling
  • Kitchen equipment operation and maintenance
  • Computer proficiency
  • Flexible & Adaptable
  • Interpersonal Communication
  • Self-motivated professional
  • Detail-oriented
Work History
09/2011 to 02/2012 Basket Maker Otg | Queens, NY,
  • Kept tools, equipment and work areas properly maintained.
  • Worked with my boss to understand needs of our customers and provide excellent service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reviewed orders by inspecting- packaging and contents.
  • Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.
  • Prepared orders by processing requests, pulled materials from warehouse, packed baskets, and prepared shipments.
02/2012 to 04/2018 Manager Willy's Mexicana Grill | City, STATE,
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training and mentoring.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Demonstrated conflict management skills while supervising employees.
  • Communicated with customers to answer questions or concerns.
  • Oversaw training of more than 40 team members.
  • Reviewed and approved employee schedules and timesheets.
  • Organized and oversaw food service training to educate employees on various tasks, including proper cleaning habits, relaying orders to line team members and upselling food and beverages.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank every day.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
04/2018 to Current Catering Sales Team Specialist Willy's Mexicana Grill | City, STATE,
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Promoted high level of customer satisfaction through strong relationship building skills and consistent follow up.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
04/2019 to 03/2021 General Assistant Intern Willy's Mexicana Grill | City, STATE,
  • Created letter templates for correspondence and requests.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Determined needed and relevant interventions based on our company's abilities and current needs.
  • Integrated new programs and resources and reinvigorated existing ones to support positive work culture.
  • Researched and implemented new initiatives to further develop work culture.
  • Assisted in developing campaigns and specific marketing strategies for clients (mostly catering).
  • Generated attractive and consistent graphic designs for use in some of of our marketing/cultural projects.
  • Used Microsoft Word and other software tools to create documents and other communications.
Expected in High School Diploma | Chattahoochee Technical College, Marietta, GA GPA:

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School Attended

  • Chattahoochee Technical College

Job Titles Held:

  • Basket Maker
  • Manager
  • Catering Sales Team Specialist
  • General Assistant Intern


  • High School Diploma

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