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bartendermulligans resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Buisness Manager and Customer Service Specialist with over 10 years of providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Tech-savvy Customer Service Supervisor with wholesale management experience. Conducts business transactions with accuracy and speed. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Works cooperatively with co-workers and sets example with strong work ethic. Motivated and focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. I believe I am the perfect fit for your company and would love a chance to speak with you further. Thank you.

Skills
  • Staff training and development
  • Process improvement strategies
  • Cost reduction and containment
  • Performance reporting
  • Solutions development
  • Incidents management
  • Policies and procedures implementation
  • Systems implementation
  • Multi-unit operations management
  • Financial and cash flow analyses
  • Contract review and recommendations
  • Client relationships
  • High-pressure environments
  • Data evaluation
  • Production
  • Workforce Management
  • Microsoft Office expertise
  • Marketing
  • Invoice processing
  • Management
  • Negotiations expert
  • Quality assurance controls
  • Business and Operations Management
  • Organizational Management
  • Data archiving
  • Business Planning
  • Contract development
  • Goal attainment
  • Business Strategy Development
  • Sales presentations
  • Social media marketing
  • Business development understanding
  • Team Building/Leadership
Experience
06/2020 to Current General Manager of Operations/Lead Bartender Traditions Spirits | Davis, OK,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Replenished inventory to maintain par levels.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
01/2018 to 03/2020 Bartender Traditions Spirits | Duncan, OK,
  • Current Title 6 Liquor Certification
  • Tending bar
  • Opening and closing the restaurant
  • Stocking and organizing shelves as needed
  • Handling cash and credit card transactions
  • Taking orders from guests
  • Doing Togo orders
  • Answering phones
  • Cleaning and sanitizing bad and restaurant daily
  • Set up for promotions
  • Serving and bussing tables
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Created unique cocktails for special events.
09/2013 to 12/2017 Bartender The Maverick | City, STATE,
  • Set up and broke down bar
  • Opened and closed tills
  • Cleaned and sanitized all equipment
  • Poured and prepared all drinks
  • Mastered POS system
  • Waited on multiple customers at the bar and in the bar area
  • Enthusiastically and appealingly described food and drink specials to guests
  • Conducted weekly inventory
  • Served each guest courteously, quickly and efficiently
  • Maintained a consistent, regular attendance record.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
01/2012 to 07/2013 Bartender/Manager Famous Sams | City, STATE,
  • Managed bar inventory, restocked supplies and placed orders
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner
  • Greeted guests in a timely and professional manner
  • Waited on multiple customers at the bar and throughout the bar area
  • Received beverage orders from wait staff and delivered beverages to guests
  • Maintained full knowledge of beverage lists and promotions
  • Poured drinks using standard pour according to specifications
  • Set up glassware and liquor prior to events
  • Processed orders on a computerized Point of Sale system
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
  • Verified that guests at the bar were of legal age
  • Conducted monthly inventory
  • Closed out cash register and prepared cashier report
  • Served each guest courteously, quickly and efficiently
  • Maintained a consistent, regular attendance record.
01/2011 to 02/2012 Manager-Bartender-Server Mad Dog & Mels | City, STATE,
  • Managed bar inventory, restocked supplies and placed orders
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner
  • Motivated and disciplined employees according to established requirements
  • Developed unique events and special promotions to drive sales
  • Greeted guests in a timely and professional manner
  • Waited on multiple customers at the bar and throughout the bar area
  • Received beverage orders from wait staff and delivered beverages to guests
  • Maintained full knowledge of beverage lists and promotions
  • Poured drinks using standard pour according to specifications
  • Managed strict beverage control to minimize waste
  • Set up glassware and liquor prior to events
  • Ensured liquor was secured at the end of shifts
  • Processed orders on a computerized Point of Sale system
  • Upheld strict cash handling procedures
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
  • Verified that guests at the bar were of legal age
  • Conducted monthly inventory
  • Closed out cash register and prepared cashier report.
Education and Training
Expected in 01/2010 to to CNA Certificate | Nursing Assistance Coconino Community College, Flagstaff, AZ, GPA:
Expected in 08/2008 to to High School Diploma | Star Valley Academy, Payson, AZ, GPA:
Certifications
  • Title 4 Liquor Certified
  • Certified Nursing Assistant
  • CPR Certified

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Resume Overview

School Attended

  • Coconino Community College
  • Star Valley Academy

Job Titles Held:

  • General Manager of Operations/Lead Bartender
  • Bartender
  • Bartender
  • Bartender/Manager
  • Manager-Bartender-Server

Degrees

  • CNA Certificate
  • High School Diploma

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