Company NameCity, StateBartender Server12/2017 to 05/2018Assessed patrons' needs in an effort to always provide proactive service. Maintained tidiness and organization throughout the bar area. Performed with professionalism and a focus on quality at all times. Served alcoholic beverages to patrons during high-volume shifts. Honed bartending skills by assisting bartender with high-volume shifts.
Company NameCity, StateMarketing director and Sales Agent04/2017 to 10/2017Promoted agency products to customers with in depth conversation in person, on the telephone and in writing. Pursued continuing education and training programs to continue professional development. Presented and clearly explained insurance policy options to clients based on their needs and goals. Developed productive working relationships with car dealers, loan processors and other business partners in the community. Developed life insurance and commercial insurance leads to meet monthly sales targets.
Company NameCity, StateServer/Bartender11/2016 to 09/2017Created training manuals targeted at resolving even the most difficult customer issues. Improved service quality dramatically and increased sales by developing a strong knowledge of company's products and services. Effectively communicated with team members to maintain clearly defined expectations. Developed rapport with the customer base by handling difficult issues with professionalism.
Company NameCity, StateServer02/2015 to 08/2016A team member at Disney that continuously achieved high sales percentage with consultative, value-focused customer service approach. Served as the company's only bilingual Afrikaans/English customer service representative. Kept abreast of rapidly evolving technology that was exclusive to Disney employees.
Bachelor of Science:Marketing and Business2018University of Central Florida, City, State, OrangeCurrently enrolled part time.
High School Diploma2013Melbourne High School, City, State, Brevard
2-20 LicensedAndy Beverly Insurance school
2-15 LicensedHilda Tucker Insurance school
