I've been serving and bartending in the service industry for 15 plus years, I have just moved to lakewood to pursue my bachelors degree at RMCAD and I would love have the opportunity to work here and maintain a sustainable living while going to college.
There is a year missing from my experience and that was due to covid so i had to do landscaping for that year and keep working until the service industry was thriving again and back to business.
I am a Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Check payment processing
Effective customer upselling
Point of Sale (POS) system operations
High-volume dining
Dish preparation
Wine pairings
Table setting arrangements
Price memorization
Liquor, wine and food service
Food safety understanding
Dining customer service
Menu memorization
Safe food handling
Menu knowledge
Sales Techniques
Quality control
Relationship management
Education and Training
Northwest Florida State CollegeNiceville, FLExpected in 05/2021 – –Associate of Arts:Illustration - GPA:
Rocky Mountain College of Art And DesignDenver, COExpected in – –Bachelor of Arts:Illustrative Design - GPA:
Experience
Oakmont Management Group - Bartender/Server Upland, CA, 01/2016 - 12/2019
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Oakmont Management Group - Bartender/Server Camarillo, CA, 01/2014 - 06/2016
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Oakmont Management Group - Bartender/Server Shift Leader El Dorado Hills, CA, 04/2005 - 12/2013
Supervised serving staff to drive high level of hospitality and food excellence.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Trained and acclimated new servers to restaurant's culture and operations.
Managed tables throughout dining room to execute service at highest level.
Maintained thorough knowledge of menu to describe dining options.
Directed and assisted in general dining room cleaning and sanitation.
Cleared dishes from tables during and after meal service to maintain clean dining area.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Leveraged proper serving etiquette to promote inviting dining atmosphere.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted with performance reviews to identify areas of improvement.
Managed [Number] servers and staff members to effectively foster team-oriented environment.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Collaborated with host, bus person and cook to serve up food and beverage options.
Calculated charges, issued table checks and collected payments from customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
The Black Pearl Grill - Bartender/server City, STATE, 06/2004 - 12/2013
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
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