Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Food inspection
Menu memorization
Wine pairings
Buffet setup and takedown
Price memorization
Point of Sale (POS) system operations
Effective customer upselling
Liquor, wine and food service
Food safety understanding
Dining customer service
Table Bussing
Relationship management
Menu knowledge
Safe food handling
Experience
Bartender/server, 11/2020 to Current Three Rivers Casino – Coos Bay, OR,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Stocked server areas with supplies before, during and after shifts.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Provided exceptional service to high volume of daily customers.
Budtender, 02/2021 to 06/2021 Curaleaf – Santa Ana, CA,
Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Handled large volume of cash with high accuracy and security each day.
Managed supply restocking, display arrangements and general housekeeping.
Weighed and prepared products in order to accurately package and label items for sale.
Bar Manager, 08/2015 to 11/2020 Buffalo Wild Wings – Boise, ID,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Monitored cash intake to reduce discrepancies.
Maintained detailed inventory of bar supplies and stocked work areas.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Monitored patron alcohol consumption to encourage safety.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Poured wine, beer and cocktails for patrons.
Server, 03/2012 to 08/2015 Biaggi's Ristorante Italiano Llc – Algonquin, IL,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education and Training
Associate of Arts: Art Education, Expected in 04/2016 Delta Community College - Saginaw, MI GPA:
Certificate of Global Peace Studies : Global Peace, Expected in 04/2019 Delta Community College - Saginaw, MI GPA:
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