Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Anticipating Guest Needs
Outstanding Customer Service
Alcohol Ordering
Beer, Wine and Soju Cocktails
Cash Handling and Management
Handling Difficult Customers
Multitasking and Prioritization
Interpersonal Relationships
Basic Accounting
Cash Register Operation
Outgoing Personality
Organizational Ability
Service-Oriented Mindset
Cash and Credit Transactions
Experience
06/2020 to Current
Bartender/ Key EmployeeMonarch Casino Black Hawk – Black Hawk, CO,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports for management.
Planned and coordinated special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Arranged bottles and glasses behind bar to make attractive displays.
02/2017 to 01/2020
Floral DesignerAvant Gardner – Brooklyn, NY,
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Stayed current on latest floral trends and supplier products by conducting careful research.
Set up colorful and inspiring store displays and arrangements.
Created tabletop and various other custom arrangements or pieces.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2016 to 11/2019
BartenderAscensus – Reading, PA,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
05/2009 to 07/2014
Customer Service RepresentativeApple – City, STATE,
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