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bartender key employee resume example with 10 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Anticipating Guest Needs
  • Outstanding Customer Service
  • Alcohol Ordering
  • Beer, Wine and Soju Cocktails
  • Cash Handling and Management
  • Handling Difficult Customers
  • Multitasking and Prioritization
  • Interpersonal Relationships
  • Basic Accounting
  • Cash Register Operation
  • Outgoing Personality
  • Organizational Ability
  • Service-Oriented Mindset
  • Cash and Credit Transactions
Experience
06/2020 to Current
Bartender/ Key Employee Monarch Casino Black Hawk Black Hawk, CO,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Arranged bottles and glasses behind bar to make attractive displays.
02/2017 to 01/2020
Floral Designer Avant Gardner Brooklyn, NY,
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
  • Stayed current on latest floral trends and supplier products by conducting careful research.
  • Set up colorful and inspiring store displays and arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2016 to 11/2019
Bartender Ascensus Reading, PA,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
05/2009 to 07/2014
Customer Service Representative Apple City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Education and Training
Expected in 06/2009 to to
Bachelor of Science: Nursing
University of South Carolina - Columbia - Columbia, SC
GPA:
Expected in 06/2005 to to
High School Diploma:
Round Rock High School - Round Rock, TX
GPA:
Languages
Greek:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • University of South Carolina - Columbia
  • Round Rock High School

Job Titles Held:

  • Bartender/ Key Employee
  • Floral Designer
  • Bartender
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • High School Diploma

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