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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated, service-oriented Bartender with over 20 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Hospitable & committed to maximizing customer satisfaction and beverage sales. Dedicated to reliability, dynamic bartending and cleanliness.

Skills
  • Suggestive selling
  • Beer, wine and soju cocktails
  • Maintaining glassware stock
  • Proficient in mixology
  • Outstanding customer service
  • Outgoing personality
  • Food service
  • Basic accounting
  • Service-oriented mindset
Experience
01/2001 to Current
Bartender Sandestin Destin, FL,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
02/2001 to 10/2003
Count Team Member Hard Rock Hotels And Casinos Miami, FL,
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Operated cash register, collected payments and provided accurate change.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
01/1997 to 01/2000
Customer Representative; Truck Driver McCarran Internation Airport City, STATE,
  • Employed best inventory packing and safety practices with zero complaints, hazards, incidents or lost-time accidents.
  • Conducted preventive maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Performed loading and offloading of trucks, utilizing pallet jacks and forklifts.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Eliminated downtime to maximize revenue by providing top product shipment delivery quality control.
  • Loaded, balanced and secured product to safely transport goods.
  • Managed needs of customers in busy environment alongside team of customer relations professionals.
  • Delivered service and support to each customer, paving way for future business opportunities.
Education and Training
Expected in 01/2001
Certificate : Bar Apprentice Training Program
UniteHere Bartender's Union #165 - Las Vegas, NV,
GPA:

Bartender’s Union Local 165 Bar Apprentice Training Program Curriculum

Objectives: To educate Apprentice Bartenders, Bartenders and Beverage Managers in all aspects of the Craft including:

• Various laws and health regulations as they pertain to bartending in Las Vegas, as well as the relevance of policies and procedures to our craft.
• Customer service skills.
• Proper handling, storage, and serving techniques, with practice in pouring various measures of product.
• Memorizing approximately 300 drink recipes from the Union Drink Book.
• Product knowledge including the “ground-to-glass” history and production methods of beverage alcohol.
• History of and current trends/issues related to our Craft.
• Understanding the equipment and procedures utilized in the Craft.
• Instilling and nurturing the passion for and understanding of the mastery of the Craft, which is a lifetime endeavor.

Expected in 06/1992
High School Diploma:
Rosemead High School - Rosemead, CA
GPA:

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Resume Overview

School Attended

  • UniteHere Bartender's Union #165
  • Rosemead High School

Job Titles Held:

  • Bartender
  • Count Team Member
  • Customer Representative; Truck Driver

Degrees

  • Certificate
  • High School Diploma

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