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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am an enthusiastic individual who has always had a deep desire to work with and serve people. In each position, I have strived to make connections with my customers and ensure that they have a positive and memorable experience. As an employee, and even as a manager, I tried to make my work environment fun and entertaining, as well as meet and exceed the expectations my employer. I am eager to learn and do all I can to ensure I quickly learn the process. I found that the sooner the process is perfected, the better quality of service I can provide the customer. I am highly energetic, adaptable to any environment, goal-driven, and dedicated. I am excited and eager to bring my enthusiasm and experience to your team.

Skills
  • Effective customer upselling
  • Liquor, wine and food service
  • High-volume dining
  • Menu knowledge
  • Safe food handling
  • ServSafe certified
  • Customer relations
  • Staff development
  • Training and development
  • Retail operations management
  • Customer rapport
  • Orientating and training
  • Fluent in both Toast and Micros POS operating systems
Experience
Bartender, 11/2019 - Current
Sandestin Destin, FL,
  • Operated Toast Operating System terminals to input orders, split bills and calculate totals
  • Enlightened guests to new beers, liquors, mixed drinks, and menu changes in an order to upsell, build repeat business, and provide excellent service
  • Worked with kitchen and bartending staff to create new dishes and drinks, based on customer suggestions, and to optimize restaurant marketability / inventory
  • Trained and onboarded new servers and hosts by introducing to them the toast system and in-house operations
  • Managed servers during closing shifts, delegating tasks and seeing to it that they were completed
  • Optimized closing shift tasks by working with the management team to create closing task lists and processes
  • Learned origins of beers, liquors, and ingredients of mixed drinks, so that I could better explain the product to both our customers and new servers
  • Worked with management, bar staff, and servers to create a restaurant layout and workflow compliant with local Covid-19 ordinances
  • Worked from initial bussing position to Bartending/Keyholder position
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Reinvented classic cocktails to complement new menu options.
  • Created signature beverages to increase revenue and patron loyalty.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Worked with Excel spreadsheets to input opening and closing till numbers, as well as to cash out Servers, Bartenders, and reset tills for the next day
  • Created custom closing checklist sheets for Servers, Bartenders, and Bussers using Google Docs
Assistant Manager, 01/2019 - 08/2019
Familylinks Braddock Hills, PA,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals, such as expanse of our delivery region to optimize and increase sales revenue
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
  • Directed and led employees under operational standards, supervising activities to drive productivity and efficiency
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet operational standards
  • Counted inventory, cashed out delivery drivers, and managed time sheets using in house book-keeping programs
  • Worked with other stores, such as Crofton and Annapolis, to teach in house processes and managing techniques
  • Helped teammates work towards a common goal of efficiency and productivity in multiple stores, as well as my home store
  • Promoted from Assistant Manager Level 1 to Assistant Manager Level 2
Team Member, 08/2017 - 02/2018
Elsupermarkets Huntington Park, CA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters, machines, and maintained cleanliness during closing operations.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Diploma of Mixology: , Expected in 02/2021
-
Maryland Bartending Academy - Glen Burnie, MD,
GPA:
: , Expected in
-
Anne Arundel Community College - Arnold, MD
GPA:
High School Diploma: , Expected in 06/2016
-
Mount Saint Joseph - Baltimore, MD,
GPA:
  • Future Business Leaders of America Member
  • Dissertation on American politics - Awarded trip to Boston Writers Conference to give speech, 2015
  • Honor Roll, 2015

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Resume Overview

School Attended

  • Maryland Bartending Academy
  • Anne Arundel Community College
  • Mount Saint Joseph

Job Titles Held:

  • Bartender
  • Assistant Manager
  • Team Member

Degrees

  • Diploma of Mixology
  • Some College (No Degree)
  • High School Diploma

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