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Bartender Resume Example

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BARTENDER
Summary

Detail-oriented customer service professional with 10 years in retail and food related positions. Exceptional interpersonal and multitasking skills. Consistently goes the extra mile to promote customer satisfaction. Though my background is primarily in the service industry I am a fast learner, have experience with Microsoft Office and can type 60WPM. I believe that my stellar performance in a busy restaurant setting would easily adapt to an office environment.

Skills
  • Outstanding customer service
  • Exceptional time management
  • Adept Multitasking
  • Focused
  • Accurate money handling
  • Independent judgement
Experience
Bartender
Kansas City, MOHMSHost Corporation/Aug 2016 to Current
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Prepared and served over [100] drinks per shift in high-volume airport environment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Collected and organized more than $1800 in gross revenue and tips on an eight hour basis.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Engaged in small talk with over 50+ patrons per day to build rapport and earn repeat business.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed up to 50+ customers per shift while simultaneously assisting 3 restaurant servers.
  • Maintained tight financial controls with highly accurate daily registers.
  • Filled ice bins twice throughout shift and cleaned them 5 times weekly.
Barista Shift Lead
Kansas City, MOHMSHost Corporation/Mar 2012 to Aug 2016
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Collaborated with management to educate 3+ employees on menu and procedural changes.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Supervised team of 3+ employees in a busy airport establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Handled over $2000 worth of cash and card transactions daily with accuracy and efficiency.
Food Service Team Member
Gladstone, MOChipotle /Sep 2011 to Mar 2012
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Protected food from spoilage by storing according to safety procedures.
  • Employed knowledge of cutlery and culinary tools to prepare [Type] foods.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including food prep and cash handling.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Retail Sales Associate
Gladstone, MOGameStop/Oct 2010 to Jan 2012
  • Worked with consoles frequently in order to remain up to date on operational and game-related areas.
  • Described game system benefits and demonstrated features.
  • Applied pricing changes to products in order to prepare for sales.
  • Helped customers to locate desired games, consoles and accessories.
  • Earned reputation for good attendance and hard work.
  • Answered 15+ calls per 8 hours to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system including processing sales and returns.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Built customer loyalty by engaging with and identifying product needs of customers.
Education and Training
Associate of ArtsMaple Woods Community College 2005Kansas City, MO
High School DiplomaSt. Teresa's Academy May 2003Kansas City MO
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Resume Overview

Companies Worked For:

  • HMSHost Corporation
  • Chipotle
  • GameStop

School Attended

  • Maple Woods Community College
  • St. Teresa's Academy

Job Titles Held:

  • Bartender
  • Barista Shift Lead
  • Food Service Team Member
  • Retail Sales Associate

Degrees

  • Associate of Arts
    High School Diploma

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