LiveCareer-Resume

bartender resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.

Skills
  • Multilingual in English and Spanish
  • Strong communication skills
  • Cash and credit transactions
  • Problem solving
  • Employee training
  • Excellent judgment
  • Basic accounting
  • Verbal communication
  • Organizational ability
  • Courteous
  • Marketing and sales experience
  • Suggestive selling
  • Outstanding customer service
Experience
Bartender, 10/2016 - Current
Landry's New York, NY,
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Maintained tight financial controls with highly accurate daily registers.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Engaged in small talk with over 50 patrons per day to build rapport and earn repeat business.
Bartender, 02/2016 - 10/2016
Landry's Denver, CO,
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Maintained tight financial controls with highly accurate daily registers.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Server Host, 08/2014 - 02/2015
Landry's Nashville, TN,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered questions about food and order statuses for waiting customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
Bartender, 10/2009 - 07/2014
CineBistro Hyde Park City, STATE,
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Created list of signature items to increase overall revenue.
  • Maintained tight financial controls with highly accurate daily registers.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education and Training
High School Diploma: , Expected in 05/2009
-
Robinson High School - Tampa, FL
GPA:
Status -

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Resume Overview

School Attended

  • Robinson High School

Job Titles Held:

  • Bartender
  • Bartender
  • Server Host
  • Bartender

Degrees

  • High School Diploma

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