LiveCareer-Resume

bartender resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Skills
  • Outstanding customer service
  • Suggestive selling
  • Anticipating guest needs
  • Proficient in mixology
  • Balancing the cash register
  • Marketing and sales experience
  • Excellent judgment
  • Cash and credit transactions
  • Organizational ability
  • Cash register operation
  • Team building
  • Service-oriented mindset
  • Courteous
  • Outgoing personality
Experience
Bartender, 03/2018 - 05/2020
Texas Roadhouse Holdings Llc Knoxville (West Town), TN,
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Engaged in small talk with over over a dozen patrons per day to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
Key Holder, 10/2013 - 02/2020
Richemont Topanga, CA,
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Supervised teams of up to 3 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting cookie items.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Achieved sales goals and business objectives by motivating staff and promoting great customer service.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to employees based upon individual strengths and experience in the store.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Sell Associate, 08/2015 - 03/2018
Best Buy Co Inc. City, STATE,
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
High School Diploma: , Expected in 2012
-
Northside High School - Fort Smith, AR,
GPA:
Status -

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Resume Overview

School Attended

  • Northside High School

Job Titles Held:

  • Bartender
  • Key Holder
  • Sell Associate

Degrees

  • High School Diploma

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