Knowledgeable restaurant worker trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with effective cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Skills
Licensed bartender
Communication and presentation
Client-focused service
Interviewing witnesses
Interrogation skills
Supervising team
Office reception
Providing customer support
Inbound phone call management
HR understanding
Managing file systems
Bilingual (Spanish)
Outstanding customer service
Education and Training
Conway High SchoolConway, ARExpected in 05/2011 ā āHigh School Diploma: - GPA:
Experience
Regal Cinemas Corporation - Bartender Richmond, TX, 07/2019 - Current
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
Executed [Type] bar program to implement new menu rollouts, bolstering revenue.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
Planned and updated menus to capitalize on changing trends in customer preferences.
Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
Made product recommendations to customers based on preference, food pairings and special promotions.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Reorganized bar stations to streamline overall efficiency and service flow.
Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Monitored cash intake to eliminate discrepancies.
Delivered drink service at busy restaurant and served over [Number] guests nightly.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Improved customer base [Number]% through engaging in friendly chat with [Number] customers daily.
Monitored patrons to keep alcohol consumption in designated areas.
Sares-Regis Group - Assistant Manager Danville, CA, 10/2017 - 03/2019
Directed and led employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Enforced company policies and procedures to strengthen operational standards across departments.
Cultivated customer loyalty by training team members in industry-leading service standards.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Completed inventory audits to identify losses and project future demands.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Delegated daily tasks to team members to optimize team productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Kaiser Permanente - Department Manager Downey, CA, 08/2009 - 08/2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Delegated work to staff, setting priorities and goals.
Coached, trained and mentored new team members and manager trainees.
Supervised [Number] full-time and [Number] part-time employees.
Ensured that all [Type] department employees presented positive, exemplary image to customers.
Followed all safety protocols and company processes and procedures.
Conducted [Timeframe] performance reviews to organize training and development for staff.
Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Performed opening and closing duties as part of management team, including cash management.
Treated associates with fairness and respect, providing recognition of accomplishments.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
