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bartender and server resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking server/ bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Table setting arrangements
  • Food safety understanding
  • Wine pairings
  • Food inspection
  • Price memorization
  • Menu memorization
  • Dining customer service
  • High-volume dining
  • Hors d'oeuvres service
  • Effective customer upselling
  • Special dietary requirements
  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Table Bussing
  • Check payment processing
  • Buffet setup and takedown
  • Dish preparation
  • Service prioritization
  • Sales Techniques
  • Safe food handling
  • Menu knowledge
  • Dining crew workflow optimization
  • Relationship management
  • Regulatory compliance
Experience
02/2020 to 05/2021
Bartender and Server Flixbrewhouse Des Moines, IA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Upsold customers and optimized table-turns to outperform average sales
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to customers per day at fine dining establishment.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
01/2017 to 07/2019
Foh Manager Commonwealth Assisted Living Berryville, VA,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Mentored and coached service team on effective techniques to enhance customer experiences
  • Developed and implemented corrective action plans based on guest comment cards.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Controlled and maintained labor costs through careful scheduling.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed all front of house certifications and re-certifications.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Coached and developed team members to support employee growth and development.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Interviewed, hired and trained new employees.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
03/2016 to 10/2017
Cna Alpine Nursing Home City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education and Training
Expected in 01/2009 to to
High School Diploma:
Tivy - Kerrville, TX
GPA:

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Resume Overview

School Attended

  • Tivy

Job Titles Held:

  • Bartender and Server
  • Foh Manager
  • Cna

Degrees

  • High School Diploma

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